Average
Based on 538 reviews
Samsara3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Samsara simplifies physical operations by bringing all your people, equipment, systems, and sites onto one open platform. With the world's largest Connected Operations dataset, we deliver more accurate insights to help you make smarter decisions. Whether you’re managing fleets or optimizing work sites, you’ll get recommendations you can trust and features that keep you ahead. From small fleets to major enterprises, our solutions serve organizations across transportation, construction, manufacturing, and logistics. Our platform is secure, easy to deploy, grows with your business, and connects easily with your existing tools. With ongoing innovation backed by over $1B in research and more than 150 patents, Samsara is your partner for long-term success.
Samsara (samsara.com) has 538 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 24 reviews with 2 stars · Clear filters
Justin
The system is good, but was lied to when I started the contract. Now I'm stuck paying ungodly amount on 9 ELD's when im only using 4 of them because we down sized. They wouldnt even take the old units back, instead they wanted me to pay the full price thats left, just to let the other ones that arnt being used go. WATCH OUT when talking to a recruiter, they will tell you anything to get you to sign the contract.
Tim
We have had many devices break. The support team is often slow to respond. The sales staff is great but reliability is key for us on this tracking. Samsara is a great company and stood by the devices but reliability is so very important.
Larry
Dash cam doesn't even work,,
Shariff
We took up a months trial with Samsara. We found that when the equipement was plugged into the vans, it interfered with the electrics on one of the vans to the point that the van kept breaking down. It was fine after the unit was unplugged. Some vans were reporting faults on the dashboard but werent coming up on Samsara as faults. The system wasnt as detailed as our current fleet management system. After two weeks we decided to return all the equipment within the 30 day guarantee. However some money was debited from our account without our authorisation. I have emailed and called Samsara to get a refund but we havent got a response. UPDATE : We finally got a refund of the money after many calls and emails.
ct
We switched from Keep Truckin to Samsara because Samsara offered both an GPS and ELD combination and while i would love to give Samsara 5 stars i cannot. PRO: The GPS ystem and the data it provides is outstanding. CON: ELD: While the system was easy to install and set up the system has a few bugs. 1.It constantly switches the drivers duty status without prompt. We operate under an AG Exemption, The system doesnt recognize the exemption and support doesnt want to acknowledge or attempt to resolve the issue. Support is useless, they prefer to send work codes and emails to attempt to communicate instead of actually discussing the issue live. The solutions they offer do not fix the issue but rather force more work to the back office personal to ensure compliance. That appplies to all issues. I could go on but I'll leave it at that. Read the other reviews from 2017 and older that have not been addressed.
John
billing is confusing.
Mark
Product does not work as sold
Marcy
I am highly disappointed in the fact that they cannot seem to provide an account manager for your account. They do not provide packing slips when they ship items so you have no reference to parts sent. They are very unresponsive to resolve concerns or issues with the items received because you request packing slips and don't receive them. I
