Average
Based on 190 reviews
Sand Art Home3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sand Art is a premier online destination for exquisite home decor and relaxation products that surprise and delight your guests. Since 1970, we have been crafting unique Sand Arts, starting our journey by selling in brick-and-mortar stores before expanding to the online marketplace. Our curated collection features stylish and distinctive pieces designed to transform any space into a haven of elegance and tranquility. We are committed to quality, craftsmanship, and customer satisfaction, providing a seamless shopping experience and exceptional service. Discover the perfect pieces to elevate your home.
Sand Art Home (sandarthome.com) has 190 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 43 reviews with 1 star · Clear filters
Brenda S.
Still have not received my serige. That I paid for.
Reply from Sand Art HomeOct 26, 2025
Hi Brenda, We’ve checked the tracking information and can confirm that your syringe was delivered successfully to the address provided. If you did not receive it for any reason, please let us know and we’ll be happy to assist you further. Thank you again for your order, and we’re here to help if you need anything else.
Lynn
PRICES ARE WAY TOO HIGH ($106.25 FOR 10"WALL SANDART; THIS ITEM CAN BE PURCHASED ON AMAZON FOR LESS THAN 1/2 OF THEIR COST & SORRY I DIDN'T CHECK AMAZON FIRST!. TRACKING PRODUCT IS NOT TRANSPARENT AND DELIVERY WAS WAY LONGER THAN THEY SAID.THEIR RETURN POLICY IS BASICALLY NON-EXSISTENT ONCE YOU READ IT.
Reply from Sand Art HomeOct 26, 2025
Hi Lynn, We’ve checked our records and couldn’t locate any order under your name. This raises concerns about the authenticity of your review. That said, we’d also like to clarify that the cheaper sand art products found on Amazon are typically low-quality copies. Our pieces are handcrafted with durable materials and designed for long-lasting performance — that’s the difference in price and value. If you did place an order with us and have any issues, we’re more than happy to help. Please feel free to contact our team directly.
Michael B.
Das Unternehmen wirbt mit unlauteren Methoden. Beispielsweise: - 4,97/5☆ von 17'207 Reviews bei Trustpilot - korrekt ist 3,8 von 54 Reviews! - 5☆ Rating bei Google - es gibt bei Google keine solche Rezession für SandArt Home! - Geliefert wird von China (ShaTian,DongGuan) - 100% Analoges Produkt über Temu zu einem Bruchteil des Preises erhalten - Die Produkte werden Wiederverkäufern für zwischen 4.70 und 7.50/ Stück bei mindestabnahme von 20 Stk angeboten (das sind trotz des angeblichen Black Friday Rabatt von 50% immernoch 750% des ursprungspreise. - Die Bilder sind komischerqeise dieselben bei SandArt Home wie bei den Liferanten in China Also wer das Produkt anderswo für 12€/CHF erwerben kann - der wird es sicher nicht hier kaufen.
Reply from Sand Art HomeNov 30, 2024
Hallo Michael, Vielen Dank, dass Sie uns geschrieben haben. Es tut uns leid zu hören, dass Sie unsere Produkte negativ bewerten, obwohl Sie sie noch nicht erhalten haben. Wir möchten betonen, dass wir großen Wert auf die Qualität unserer Produkte und die Zufriedenheit unserer Kunden legen. Wir arbeiten ständig daran, uns zu verbessern und unseren Kunden das bestmögliche Erlebnis zu bieten. Zu Ihren Anmerkungen: Bewertungen: Unsere Bewertungen auf Plattformen wie Trustpilot spiegeln die Meinungen echter Kunden wider, die unsere Produkte tatsächlich gekauft haben. Wir haben unseren Namen geändert, was möglicherweise zu einer Verwirrung über die Anzahl der Bewertungen geführt hat. Trotzdem arbeiten wir transparent und ehrlich. Qualität: Unsere Produkte sind keine billigen Nachahmungen. Wir haben unser Design und die Materialien kontinuierlich verbessert, um eine einzigartige und hochwertige Erfahrung zu schaffen, die sich deutlich von günstigeren Kopien unterscheidet. Herstellung: Wie viele Unternehmen arbeiten wir mit globalen Partnern zusammen, um unsere Produkte herzustellen. Die Produktion in Asien erlaubt es uns, hohe Qualität zu einem fairen Preis anzubieten. Wir möchten Sie einladen, die Produkte zu testen, sobald sie eintreffen. Sollten Sie danach immer noch unzufrieden sein, stehen wir Ihnen gerne zur Verfügung, um eine Lösung zu finden. Bis dahin bitten wir Sie, Ihre endgültige Bewertung zu verschieben, damit sie auf Ihrer tatsächlichen Erfahrung basiert. Vielen Dank für Ihr Verständnis und Ihre Geduld.
Kelci
Bought 2. One came with a bent frame. Cheap materials. They look nothing like their website advertises. They either drop no sand at all or they dump way too fast. The end result is always sand that is flat across. I spent hours trying to adjust the air level per their instructions and eventually gave up. According to customer service you have to have the perfect amount of air and the shake it up for the perfect amount of bubbles and make sure they all spread out perfectly when you turn it just to get it to do anything. I had no idea it would be so complicated. Now they won’t let me return it because they’re not defective and that’s the way they’re supposed to work - like crap. So don’t expect anything different. What a waste of money!
Reply from Sand Art HomeNov 13, 2024
Hello Kelci, We wanted to confirm that we have already sent you the return address via email and are awaiting the next steps from you. After receiving your photos, we provided guidance to help you adjust the pieces for optimal performance, as we are committed to assisting you in every way possible. Please let us know if you need any further assistance or if there are any questions regarding the return process. We're here to help and ensure your experience is as positive as possible.
Gwen M.
I purchased the Sabd Art based on an ad on social media. It looked amazing ONLINE. When I received the actual product it was cheap and ugly for the price I paid. I contacted customer service about returning it and the responses I got was terrible. “Christmas is coming can’t you give it as a gift?” “Logistics companies won’t let you return it to us”. So shipping company can send it to me but I can’t send it back? On social media ad said nothing about not doing returns. They then blocked me from their Facebook page as I commented about terrible customer service I received So disappointed that they would treat their customers this way.
Reply from Sand Art HomeOct 2, 2024
Hi Gwen, Thank you for your response. As we discussed by email, we sincerely apologize once again for any frustration caused and regret that you feel we did not assist you properly. We strive to be as transparent as possible with our policies, and we are sorry if the return policy was not clear at the time of your purchase. We will take your feedback into account to improve how we communicate this on social media and other platforms. Our intention is never to mislead our customers, and we are genuinely sorry if it felt that way. Regarding the quality of our products, we take great pride in them and are committed to offering items that are handmade and crafted with care. We sell thousands of units every week, and the vast majority of our customers are very satisfied. That said, we understand that expectations may differ, and we respect your opinion. We truly appreciate your feedback and we are always looking for ways to improve. Your comments will help us continue to work on building a better experience for our customers. If there is anything else we can do to assist you or improve your experience, please feel free to reach out to us directly at [email protected]. We value your input and will keep working to do better. Thank you again for your understanding.
Mitchell C.
The injector I purchased does not work. Needle is not long enough to reach inside to water. My Sandart needs much water but when I tried, water does not go in. It falls outside the hole. Any suggestions??
Reply from Sand Art HomeSep 10, 2024
Hi Mitchell, Thank you for your feedback, and we’re sorry to hear that you are having difficulties with the injector you purchased. We understand how frustrating it can be when a product doesn’t meet expectations. On our website, we indicate that the standard injector is suitable for certain Sand Art models, while others require the long injector for proper filling. Unfortunately, due to regulatory and customs restrictions, we are unable to exchange these types of products once they have been delivered. If you would like to purchase the long injector, we can offer you a special discount. Please contact us at [email protected], and we will be happy to assist you with the details. Thank you for your understanding and support.
L M.
Ik heb op 26 juni 2023 een zandkunst lamp besteld voor mijn moeder haar verjaardag 21 juli, deze is nooit aangekomen en na vele mails zogezegd niet opgehaald door mij en dus retour gestuurd .Maar ik heb nooit mails of codes ontvangen voor ze op te halen dus hoe kan ik ze dan gaan afhalen???? Klacht ingediend bij Bpost voor het pakket retour te sturen zonder mij een ophaalcode te bezorgen. De firma ging een nieuwe lamp opsturen tot de dag van vandaag houden ze mij nog aan het lijntje. Eerst :ze hebben de lamp bij u thuis aangeboden op 16 juli maar u was niet thuis ( er was hier van ‘s morgens tot ‘s avonds iemand en we hebben niks gezien.) Toen: U kan ze ophalen in uw postkantoor ( niet dus er was geen pakket) na vele mails krijg je uiteindelijk een barcode, Bpost gecontacteerd de barcode bestaat niet, nergens in België is het pakket te vinden. Terug contact met firma heb hun geconfronteerd met hun leugens en nog houden ze vol dat het pakket onderweg is en in België . Ondertussen is het 13 augustus en nog steeds geen lamp, ik weet niet hoe het in andere gemeenten is maar bij ons wordt een pakket na 10 dagen automatisch teruggestuurd. Ik vraag om mijn 72€ terug te storten dat gaat ook niet want de lamp is onderweg. Als vrijdag 16 augustus mijn geld niet terug op mijn rekening staat ga ik maandag naar de politie .ik heb echt genoeg van de oplichterij van deze firma. Dus goede raad: zou je echt graag uw artikelen ontvangen bestel dan NOOIT bij deze firma. Je ontvangt toch niks dan tientallen mails met verzinsels en je geld ben je ook kwijt!! Na deze revieuw heb ik de reactie gekregen dat mijn geld is teruggestort en de vraag om deze revieuw te verwijderen.
Reply from Sand Art HomeSep 15, 2024
Hi, We are very sorry to read about your experience and understand your frustration. We would like to clarify the details of the issue with your order to make everything as clear as possible. According to our records, the first shipment of your order was returned because BPost could not locate the delivery address provided. We understand how inconvenient this can be, and that is why we immediately sent a second package to ensure you would receive your Sand Art lamp. Unfortunately, there was again an issue with the address provided, and the package could not be delivered. We kept you informed of the situation at all times and did everything we could to assist you promptly, contacting BPost multiple times to resolve the issue. However, there are certain aspects beyond our control, such as errors in the provided address or delays by logistics companies. Since BPost took a long time to respond, and we understand that you wanted to receive the package as soon as possible, we decided to issue a full refund to ensure you were not left without a solution. We want to assure you that our commitment is always to customer satisfaction, and we deeply regret that this situation did not turn out as we all would have hoped. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you for your understanding and for giving us the opportunity to explain our side of the story. Best regards, The Sand Art Home Team ----------------------------------------------- Hallo, Het spijt ons zeer om te lezen over je ervaring en we begrijpen je frustratie. We willen graag de details van het probleem met je bestelling verduidelijken, zodat alles zo duidelijk mogelijk is. Volgens onze gegevens werd de eerste verzending van je bestelling geretourneerd omdat BPost het opgegeven afleveradres niet kon vinden. We begrijpen hoe vervelend dit kan zijn en hebben daarom onmiddellijk een tweede pakket verzonden om ervoor te zorgen dat je je zandkunstlamp zou ontvangen. Helaas was er opnieuw een probleem met het opgegeven adres en kon het pakket niet worden afgeleverd. We hebben je de hele tijd op de hoogte gehouden van de situatie en hebben ons uiterste best gedaan om je snel te helpen door meerdere keren contact op te nemen met BPost om het probleem op te lossen. Helaas zijn er bepaalde aspecten waar wij geen controle over hebben, zoals fouten in het opgegeven adres of vertragingen bij logistieke bedrijven. Omdat het antwoord van BPost op zich liet wachten en we begrijpen dat je je pakket zo snel mogelijk wilde ontvangen, hebben we besloten om een volledige terugbetaling te doen zodat je niet zonder oplossing zou blijven zitten. We willen je verzekeren dat we ons altijd inzetten voor de tevredenheid van onze klanten en we betreuren het ten zeerste dat deze situatie niet is verlopen zoals we allemaal hadden gehoopt. Als we je nog ergens mee kunnen helpen, neem dan gerust contact met ons op. Bedankt voor je begrip en dat je ons de kans geeft om onze kant van het verhaal uit te leggen. Met vriendelijke groet, Het Sand Art Home Team
Karen P.
Don't waste your money. It is pretty but just an expensive hour glass. Many emails with company trying to figure out air bubble issues to no help. Walk away.
Reply from Sand Art HomeSep 10, 2024
Hi Karen, Thank you for sharing your experience. We’re sorry to hear that you are not satisfied with your purchase. We always strive to provide the best service possible and help resolve any issues you may have with our products. We understand you had difficulties with air bubbles in one of your products, and we have been in contact through several emails to provide detailed instructions on how to address the issue. To assist you more effectively, we also requested additional photos of the product, but unfortunately, we did not receive a response with those images. We want to make sure you enjoy your Sand Art. If you decide to send us the requested photos, we would be happy to review your case again and offer further assistance. Please feel free to reach out to us at [email protected]. Thank you for your understanding.
