Poor
Based on 495 reviews
Santander Consumer USA2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
495 approved reviews, newest moderated first
JOSE
Excelente atención al cliente 👌
Reply from Santander Consumer USAMar 19, 2026
¡Hola Jose! Muchas gracias por tomarte el tiempo para darnos tu opinión y apreciamos tu negocio. Si tienes alguna pregunta o inquietud, por favor no dudes en llamarnos al 888.222.4227. ¡Que tengas un gran día!
Tony
I would literally give this place 0 stars if I could. There customer service is absolutely HORRIBLE. Monitor your statements they will try and charge you extra
Reply from Santander Consumer USAMar 16, 2026
Hello Tony! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day
Bernard Griffin S.
Yes, it was well put together and very simple to complete. I wish all of them was like that and not make it so hard for other people. Thank you.
Reply from Santander Consumer USAMar 16, 2026
Hello Bernard! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Cri M.
Most predatory, useless company in existence. Their systems are designed to screw you over. Make a payment in good faith? Oh whoops nope the actual payment due was another amount, now you owe us hundreds in late fees! Our system screwed up and you think we should make it right? Ha ha ha ha nope would you like to make a payment? If this is the only company that will fund your loan, just don't get the car.
Reply from Santander Consumer USAMar 16, 2026
Hello Cri! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Nathalia M.
I’ve had an extremely frustrating experience trying to resolve an issue with my vehicle. I’ve had to call around 20 times over the past month, and each time I receive different or incorrect information. Often, I only discover the information was wrong when I go to the RMV and they have no idea what I’m talking about. On several occasions (at least six times), the call has been disconnected and no one calls back. It feels like the representatives either don’t know how to handle the issue or are not properly trained to provide accurate guidance. Because this problem still hasn’t been resolved after a month, I have been unable to use my car and have had to rent one in the meantime. It’s incredibly frustrating not knowing how much longer this will take, especially when the support team seems just as unsure about the process as I am. I really hope they train the costumer service and communication so other customers don’t have to go through the same experience.
Reply from Santander Consumer USAMar 11, 2026
Hello Nathalia! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Jamie L.
I'm trying to set up my account and the site takes me through a loop and does not let me log in. I set up autopay but since the account changed hands I do not know if it is set up.
Reply from Santander Consumer USAMar 9, 2026
Hello Jamie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Adam T.
As I write this review I've been on the phone with customer service for 20 minutes and counting customer service rep x5199 refused to take my payment for my auto loan. After asking for a manager I was told there wasn't one. So I'm called back but waiting on the phone for the last 20 minutes with no response or help. Been with back almost four months. I'm hoping that my entire loan experience isn't like this. If this how they treat there customers I will be looking at getting my vehicle refinance and leaving the bank quick as I can. Update, after an hour and a half I still was unable to get everything that I needed taken care of. After being told they couldn't take my payment. I will be looking at doing a refinance with another company to get away for this bank.
Reply from Santander Consumer USAMar 9, 2026
Hello Adam! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Deb K.
I had a terrible time(@30 minutes) before being able to talk to a person. I had tried to use on-line banking and it changed to Dovenmuhle rather than SANTANDER. I downloaded Santander app and it wasn’t functioning. I felt like I was being scammed.
Reply from Santander Consumer USAMar 5, 2026
Hello Deb! Thank you so much for taking the time to provide your feedback. Unfortunately, we do not have an app for Santander Consumer USA auto loans. Please click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our website to your favorites so that your able to access your account online anytime. Hope this helps. If you have any questions, please feel free to call our Customer Service Center toll-free at (888) 222-4227. This line is available Monday through Friday 7:00 AM to 9:00 PM, Saturday 7:00 AM to 5:00 PM Central Standard Time and closed Sunday. Have a great day!
