Santander Consumer USAReviews of santanderconsumerusa.com

this company is a legal loan shark company. The Bank doesn’t even help customers out but only add on fees during hard times. Interest was 187.00 / principle was 247.00. they are not much better than a payday loan or a local mafia loan provider! will never use them again!

No problem with finance. I tried to pick up my new Tesla on Dec 31st to get the 7500 rebate. So after the rebate and taxes were added in the model 3 performance ended up at $51000 and some change on a 54000 retail vehicle… not a huge savings. The uber driver failed to show up, forcing me to drive to Austin to finalize the sale. I signed all the papers and asked if I could leave my used model 3 on the lot, and I was told no, as they are a delivery center and not a dealership. I asked how I was supposed to get home and they insisted that I drive the new Tesla Due to not being able to leave my car without guaranteeing that it would not be vandalized, I decided to leave the new car instead. I was told it is my property and it cannot stay on the premises for the same reason.., we are a delivery station and not a dealership. I was told on the way home that the 7500 tax incentives go away on the 1st. And that if I didn’t “finalize the deal by driving it off the lot” that in effect I had not “taken ownership.” And the car would go back to inventory. So what happens next? I guess they will need to reimburse my 20,000 plus deposit. I haven’t been reimbursed yet.

App doesnt send me a passcode when i try to reset password Very frustrating

I had to go to my car and it wasn't there. I have contacted Santander because I could not pay 600 dollars for a loan, but I could pay $300-$400 for the loan and I know that I do owe a lot of money. I told them I could pay some on Tuesday when my Social Security check comes through. When I text or e-mail them the come with a response that says"call this number for support"

I hope I never have to call their support line again but realistically that won’t be the case. You literally cannot understand anything that’s being said by the agents. The support is clearly pushed offshore. It’s some of the worst support I’ve had the displeasure of experiencing.

Very simple very easy

If I could give 0 stars, I would give them 100 zero stars! Gave me almost $20% interest rate with $798/mo in payments. For a $28,000 car. They never asked for my paystubs, never verified my income either. I was desperate for a car and now that my car is totaled (I was fully insured) they refuse to allow me to do anything such as lowering the payments (which I was told by the dealer) that after 6months I would be able to refinance with them. Guess what?! That doesn’t happen. This company doesn’t allow refinancing. Now here I am almost homeless w/4 kids because, since my car was deemed totaled (no thanks to the dang deer that jumped out on the freeway) they won’t allow any form of payment arrangements, or payment reductions. Because of them, I can’t even get any form of loan to pay off the remaining amount, and my children and I are going to be living on the streets in the middle of winter.. I should also add that, they have been repeatedly asked for the promissory letter stating they will give my insurance company the title after sending them a settlement check! All they keep doing is telling me and my insurance adjuster, that they will send a letter in 24-72hrs.. this has been going on for almost a month!! I can’t upload any of the insurance documents because THEIR website WONT ALLOW any cars newer than 2020 to upload what they want (I have the actual proof of all of this)I’ve told them that and nothing about it goes anywhere. 11/18/24- Again, no communication from them. They agreed w/my insurance on an amount and they refuse to send over the letter of guarantee stating that if State Farm sends them the check, they will hand over the ACUTAL TITLE NOT A COPY! But instead they keep trying to send a copy of it. Why should I keep my end of the deal going with them, when they can’t even do their job?! Still refuses to do anything other than tell us they will send the letter in 24-72hours, however it has now been OVER A MONTH, since that was supposed to be sent.

Santander is financing our Tesla purchase. Unlike a couple of other banks, they considered our high credit ratings as proof of being credit worthy. Some other banks declined because of an unfortunate AT&T data leak that exposed some of my husband's confidential identification. Setting up autopay to make sure repayment of the loan goes without a hitch was a breeze!