Excellent
Based on 191 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos.SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature.We make simple and chic ponchos, coats, jackets.Enjoy the kisses of nature!
SaphiRose (saphirose.com) has 191 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
191 approved reviews, newest moderated first
customer
My rain poncho arrived quickly and well-packed. The size is great, as I can drape it over a small back pack if I need to, and the color choice is terrific. Haven't actually tried it in the rain yet but I'm sure it will be great.
Debi S.
My new Water Lilies poncho is beautiful, and very well constructed, and it arrived quickly. I can't wait to wear it in the rainforests of Costa Rica next week!!
Josie
My ponchos were received timely and they are beautiful. However, the USPS caused concern when one was delivered and it should’ve been three. I contacted SaphiRose by text and the postal service did a special delivery on Sunday. You could’ve saved postage and my fright if all three were shipped together as one package.
Riley
Inside liner on jacket was torn
Reply from SaphiRoseFeb 6, 2023
Hello Riley, good day! I'm sorry to hear that the inside liner on the jacket was torn. Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. We contacted you as soon as we saw your comment. We can resend you a jacket for free, but we still haven't heard back from you until today. If you still need a replacement or a refund, please do not hesitate to get in touch with us!
Tom M.
Price was good that's all.
Douglas W.
Haven't received all of my rain gear, missing 5 items!!
Reply from SaphiRoseFeb 1, 2023
Hello Douglas, good day! Please accept my sincere apologies for the delays that have occurred with the delivery of your order and for any additional inconveniences that have been created as a result of these delays. On January 29 we learned that you did not receive the package, so we immediately sought further assistance from the delivery department to check this order. However, the courier company did not tell us the result of the investigation until January 31. Since providing quality service to our customers is our top priority, we immediately arranged a reshipment for you and the resent items were delivered on February 1. It has been a pleasure to be of service to you, if you have any inquiries or comments pertaining to your purchase, please do not hesitate to get in touch with us!
Michelle
The delivery was fast and mostly easy. I purchased a coat that came without the attached hood. I reached out through customer service who eventually sent me a new coat. The customer service representative was great and turned a negative experience into a positive. They were fast and responsive, but the interface system was very strange. I didn't like getting text messages from them and would have preferred emails only.
Reply from SaphiRoseFeb 1, 2023
Hello Michelle, have a lovely day!! Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. To compensate, we have reshipped a replacement in your order. We are glad that you are satisfied with our services. We value your patronage and hope to have the opportunity to serve you again！
William G.
Very well-made. Perfect weight. Unfortunately the zipper is reversed so it is for woman. It is also slightly more snug than I would choose. Nevertheless, I can wear it and will do so happily. By the way, I am a five foot 10 inch, 180 pound male.
