Excellent
Based on 194 reviews
Sartoro4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom suits, tuxedos & formalwear - design yours online with our 360 configurator tool and get measured in a minute with our Digital Tailor. We guarantee a great fit, if anything is off, we'll cover the cost of alterations or remake the garment, free of charge. Over 120 fabrics to choose from, over 100 customization options and the ability to go even more bespoke with our Sartoro Select program. Group discounts available for parties of four or more.
Sartoro (sartoro.co) has 194 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
194 approved reviews, newest moderated first
Hannes 'Coach' M.
Suits for Kings 👑 The quality and craft of these suits are on a level that very few can go to. The material is very good and the story behind the company is super interesting. There's more to this company that meets the eye and that's great seeing that what meets the eye is stunning! I had a very pleasant experience dealing with Sartoro and I'm sure you will as well.
Shamus
I got one of their tuxedos for my friend’s black tie wedding.. Was pretty happy with the quality of the suit, especially relative to the price. I really like the jacket lining (went with red paisley), and the sizing from the AI tailor thing fit well.. Just ordered a blue suit for work.
Reply from SartoroNov 13, 2022
Thanks Ryan! Great choice with the red paisley :-)
Mark V.
Regretted ever trying them out So my wife is a wedding planner and they contacted her offering a special promotion to try out their suits in hopes she would recommend them to her clients. A custom made suit at a steep discount, only $200. They said that their app/algorithm was 97% accurate at sizing the client from inputted measurements. What a joke. It asked for my suit jacket size and pants length and waist. That was it. I should have known then but I filled by false promises. They said that if the suit didn't fit perfectly that I could bring it to any tailor for alterations and they would reimburse me the cost. Sounds good right? Also if that doesn't work, I could get a free remake. Zero cost to me. Again sounds too good to be true. I had a wedding and an anniversary dinner coming up that year and was due for a new suit anyway and figured whats the worst that could happen. I ordered it April 25th and it arrived May 23rd. No biggie, I wasn't in a rush. The package said it came from Vietnam I believe. Unusual but everything is made abroad anyway. First impression was that it was very wrinkly and didn't look very custom. It felt like I ordered a cheap suit from China. (Essentially what I did, with the extra step of a middle man) The material looked nice but felt cheap. The jacket fit well but the pants were too small in the waist, seat and thighs. For reference I'm 5'11" 190lbs slim frame. Size 36 waist and 42 jacket. I like to think fairly average. I contacted Sartoro and they were very nice and said that it should have enough extra material to be altered. I took it to a tailor and they felt pretty confident that they could do the necessary adjustments. A week later, it was better but still tight. I asked about the option of a remake and they said that they could do a remake. When I asked about a refund for the tailoring they said that's it's not refundable if I go with the remake option. That was not made clear beforehand. They asked for more specific measurements this time and I recommended using a pair of dress pants that I owned as a reference. The remake arrived a few weeks later and I was hopeful but unfortunately the pants did not fit. I took pictures of all three pants (including my reference pants) and sent them to Sartoro asking for a refund because this whole process had gone on long enough and had been more work than if I had just gone to a department store. Initially they said they do not do refunds but after threatening to file a dispute with my credit card they said they would issue a refund. The company had been so sketchy this whole time I did not trust they would give the refund so I started a dispute. At this point it had been 3 months since they had received my payment and I still didn't have a suit. Because of the dispute, they informed me they could not physically issue the refund. I had never heard of this before and again it sounded sketchy but decided I would trust the and cancel the dispute. Then afterwards they told me it took anywhere from 60-75 days before the funds were released back to them so they could issue a refund. After 60 days of waiting, I gave up trusting them and filed a dispute again. Still waiting to get my money back months later. Avoid at all costs.
Reply from SartoroNov 13, 2022
Whenever there is a fit issue of any type (which does happen from time to time), we work diligently to resolve the issue. We pride ourselves on providing exceptional customer service and resolving any and all issues quickly and to the customer's satisfaction. In this case however, Mark Voytac demanded to write his own Sartoro rules and policies on the threat of slandering us across the internet if we did not meet his demands. He had an issue with his fit. We informed the customer that we cover the cost of alterations OR provide a free remake, not both. For most people this is quite easy to comprehend. Mark however did not grasp this. After emailing us that his local tailor was confident in making the necessary adjustments, he had those adjustments completed. But then he decided that he still wasn't happy and demanded we issue a remake instead. In the interest of making him happy, we obliged and issued the remake with the new measurements he provided and assured us were correct. He received the remake and was still not pleased. We asked him to measure the garments in the areas we adjusted, and they matched what he requested. His provided measurements were wrong. Despite this being an error on his part, in line with our policies we offered to do YET ANOTHER free remake or to cover the cost of alterations on this second suit. He declined and demanded to write his own Sartoro policies - threatening that if we didn't provide a full refund as well as reimbursement for the alterations cost, he would "make it his mission to slander us across the internet". As we understand it's just impossible to make every single person happy and because he seemed quite bent on destroying our reputation, we advised we would provide the refund - all we asked was that he send back the garments (we provided the shipping label). He did ship them back, but while they were in transit, he filed a credit card dispute, which immediately removes the funds from our account (plus a fee) - meaning there is physically no money attached to the order to be refunded while the credit card company reviews the dispute. Realizing he made this far more complicated than it needed to be, he "allegedly" cancelled the dispute and went right back to demanding the full refund plus alterations fee. We told him over the course of no less than six emails he sent us that while we are happy to honor the refund, until the money comes back into our account (if it ever does, which can take up to 75 days when disputes are filed) there was no way to refund him - his bank is holding the cash. The vast vast majority of Sartoro customers are extremely happy with the quality and service we provide. We just wanted to be done with this person and go our separate ways. In this case, the customer is trying to extort us for a double refund - he has his money back already from filing a dispute and wants us to refund him again on top. Don't be like this person. We love working with our customers and providing exceptional experiences, but it's always painful to deal with the occasional Mark Voytac.
Sedona Langel P.
The customer service was amazing. This was our first time ordering a high-end suit and it’s for our upcoming wedding. Somehow we made a mistake and our customizations didn’t come through. Luckily somebody reached out right away and we were able to clear up how we wanted the suit customized. It arrived quickly and is amazing. Quality is superb. We also gave extra measurement information to customer service that was taken into account during the tailoring process and the suit fits great. Beautiful color. 10 out of 10 recommend!
Reply from SartoroNov 13, 2022
Thank you Sedona! We enjoyed working with you to create something special for your big day :-)
J S.
Just got my second suit Thursday and it fit great! Get it back from the cleaners tomorrow and absolutely wearing the hell out of it to work Tuesday. Very glad I found these guys.
Mitch
Stunning suits and impeccable fit! I was absolutely shocked after placing this order. I ordered one suit and one shirt, and after receiving the items in exactly the timeframe stated, I tried them on thinking that I would learn my lesson if it doesn't work out. I was so wrong. The suit looked absolutely beautiful, and the fit was perfection. I could not recommend Satoro more highly. Will be a go-to for me from now on!
Jonathan T.
Very happy with my fitted suit in Prussian Teal color and the fabric feels premium (I believe it's silk, cashmere and wool). Fit of the suit is great, and custom lining/piping came out great. Overall, would recommend to anyone looking for a suit upgrade or something a little groovy and stylish!
Adam S.
Great suit, awesome customer service, and it fits great! Bought two suits and they came out better then expected from online tailor. Follow up from the company on size was quick and Andy was quick with questions and advice. I would totally buy another suit from them and recommend them to friends and family!
