Average
Based on 123 reviews
SATELLAI3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SATELLAI, we are committed to improving pet safety, health, and happiness through technology. A dedicated team of pet lovers, hoping to help people just like us better care for their closest companions, we endeavor to bridge the gap between pets and people. We’re constantly looking for new ways to help pet parents look after and understand their fur babies by keeping them constantly connected and comprehensively monitored. Animals can’t always communicate with us in ways we understand, and don’t always understand what we want from them. With satellite-powered location tracking, activity monitoring, and AI insights into your pet’s well-being, SATELLAI provides tools that overcome these hurdles to help pets and the people that love them connect better than ever.
SATELLAI (satellai.com) has 123 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
123 approved reviews, newest moderated first
Jacob
The equipment came in just fine and as described. The problem I have experienced is in the service. With the dogs secured in their kennel, I still have notifications throughout the day and/or night about fences being breached. I've expanded my geofence by nearly double to eliminate this from happening, to no success.
imcgene
Great system! Wish it had a separate control instead of just phone control.
Nickie
Ordered these July 9th, did not receive collars until July 21st. Limited communication via email about my order processing. I ordered two collars and had to pay for two subscriptions which was never indicated, my fault for assuming one would cover both collars. If the collars worked I would be ok with that charge. No one of my German Shepherd’s was getting shocked while inside the boundary because it said she was sitting in the middle of the road. The next day my other dog was getting warned they were approaching the boundary and he was inside the house. As soon as he stepped in our garage which is inside the boundary he got shocked. I instantly started a return on July 23rd. Now that took days to get postage to send back emailed to me. They recieved the collars on the 30th of July and it’s currently the 11th of August and I have not gotten a refund. They keep saying have patience when I email. Customer service is horrible, the collars are horrible. Money wasted for collars that do not work. Don’t subject your dog to this company’s malfunctioning collars.
Reply from SATELLAIAug 14, 2025
Hi Nickie, we are truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration this has caused you. This is never the kind of experience we want for our customers, and we understand how upsetting this must have been for you and your dogs. Based on your name, we’ve located your order and have already processed the refund. Please check your email or payment account for the refund notification. If you haven’t received it or still encounter any issues, please don’t hesitate to reach out to us directly — we’ll make sure it’s resolved as quickly as possible. Again, we’re deeply sorry for the trouble this has caused, and we appreciate your feedback as it helps us improve both our product and service. Kind regards, SATELLAI Customer Care Team
Stephen S.
I received this collar in june. After days and days of correspondence and troubleshooting we never actually got it to connect the GPS. They tell you the issue will be moved to a different department but you can never get in touch with them directly. Finally sent it back and they can confirmed receipt of it 3 weeks ago. Since then I've been charged another monthly fee. I was told over a week after they received it, that they put a rush to their finance department to have it refunded. Two more weeks later no refund yet.
Reply from SATELLAIAug 12, 2025
Dear Stephen, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the GPS connection issues and the delay in your refund. We understand how important it is to resolve this promptly. To assist you better and check the status of your refund, could you please provide us with your order number or a preferred contact method? We want to make sure this matter is handled as quickly as possible. Thank you for your patience and understanding. We look forward to hearing from you and resolving this to your satisfaction. Best regards,
Mary M.
Have been struggling with my Bernedoodle leaving the yard and running around the neighborhood. Normally, she listens to commands but when she gets out, she acts like a different dog. Now that we are using Satellia collar, she has not left the yard and she is much more alert and pays attention.
Doug D.
I received the collar on July 11th. Got it connected to my phone on July 12th. Put it on my dog and it tracked him for about 1/2 an hour, then the GPS quit working. (It showed him in the middle of the driveway) I had someone take the collar about a mile away, my phone was still connected to the collar but still showed the location in my driveway. Took collar to work, still located it in my driveway. Contacted support….spent about 5-6 days sending screenshots and explaining the problem. Finally they decided to replace the collar….3 or 4 more days they sent me a return label. They received the collar back on July 23rd. On about July 26th or 27th I contacted them about them replacement collar. They said my returned collar was on the list to be inspected before they send a replacement. On July 29th they sent me a tracking number for the replacement… ran a tracking on it and the tracking number they gave me showed the original collar that was delivered on the 11th. Sent them an email it took a couple days for them to respond. The response was that they had sent me the wrong tracking number and they have been experiencing a queue in their replacement orders. How many replacements can they possibly have? It is now August 5th, they have had my money since July 7th and I have no collar or tracking number or any idea when or if I will receive a collar that actually works.
Reply from SATELLAIAug 8, 2025
Hi Doug, Hope you're doing well today. I wanted to follow up again regarding your replacement collar — we’ve sent two emails so far (including one yesterday), but haven’t heard back from you yet, so I just wanted to make sure everything is okay on your end. In case you missed it, the new device was shipped on August 5th, and the tracking number is 883274386205. We sincerely apologize again for the delays and the lack of timely updates on our side — this was completely our fault, and we truly understand how frustrating this must have been. If you’ve already received the collar, we hope it’s working perfectly. If not, please don’t hesitate to reach out — we’ll keep a close eye until it reaches you and is functioning as expected. We’d also be very grateful if you could consider updating your Trustpilot review based on your latest experience once everything is resolved. Thanks again for your patience and understanding. Warm regards,
Kyle K.
Would like more notifications. Battery low notifications and dog is crossing boundary notifications.
Reply from SATELLAIAug 8, 2025
Thank you for your feedback — we really appreciate you taking the time to share it. After reviewing our previous communications, we saw that your initial inquiry was about updating the map. Our team responded at the time and also sent follow-up emails, but we didn’t hear back from you. We’d love to better understand your current needs and concerns so we can assist you properly. From your latest message, it sounds like you'd like to receive more notifications — specifically for low battery and when your dog crosses the boundary. Thanks for sharing this suggestion! We’re actively collecting user feedback to improve our product experience, and we’ll be sure to pass this on to our product team. In the meantime, if you're not receiving those alerts as expected, please let us know which device and app version you're using — we’ll gladly look into it for you and help troubleshoot if needed. We’re here to help and want to make sure everything’s working as it should. Best regards,
Allyson A.
The collar does not fit all dogs. It took me 3 different times of contacting customer support to finally get a shipping label to send it back. The shipping label came, it didn’t even have my name on it but I sent it back anyway. Going on 3 weeks and still no refund. Quick to take the money out but not so quick to return it.
Reply from SATELLAIAug 8, 2025
Hi Allyson, We're truly sorry for the inconvenience you've experienced — this is not the kind of service we aim to provide. Please rest assured that we offer a 90-day hassle-free return policy, and your refund will be processed as soon as we confirm the return in our system. We understand your frustration with the delay and will follow up with our team to prioritize this for you. For smaller dogs, we also offer an adjustable Velcro strap that ensures a better fit. If you're still interested in using the collar and would like to give it another try, we’d be happy to ship one to you free of charge. Thank you for your patience, and again, we sincerely apologize for the trouble caused. Best regards,
