SATELLAIReviews of satellai.com

Reply from SATELLAISep 1, 2026

Hi Anna, Thank you so much for your kind feedback! We’re happy to hear that the collar has been working well for you. We’re also glad our Customer Support team was able to help with the replacement screws. Even small accessory issues matter to us, and we always want to make sure our customers are taken care of. Thank you again for choosing SATELLAI and for sharing your experience! --The SATELLAI Team--

Reply from SATELLAIAug 28, 2026

Hi Becky, Thank you so much for your amazing feedback! We’re thrilled to hear that SATELLAI has made such a positive difference for you and your dog. It means a lot to know that our support team’s proactive follow-up felt helpful, friendly, and respectful of your time. That’s exactly the kind of experience we want to provide for every customer. We’re also so happy to hear that the collar is working well and helping your dog stay safely in the yard. Thank you again for recommending SATELLAI and for choosing us for your next two collars — we truly appreciate your trust and support! --The SATELLAI Team--

Reply from SATELLAIAug 24, 2026

Hi Jonathan, Thank you so much for your thoughtful feedback and for sharing your experience with SATELLAI. We’re really happy to hear that the collar has been helpful for both you and your dog, especially given your location and situation. We truly appreciate your patience as an early user. As you mentioned, we are continuing to evolve, improve the product, and fine-tune the software experience in a mindful way. Feedback like yours helps us understand what matters most to real users and keeps us moving in the right direction. We’re also glad to hear that our Customer Support team was able to help with the issue you experienced. Thank you again for trusting SATELLAI and for being part of our journey as we continue improving. --The SATELLAI Team--

Reply from SATELLAIAug 19, 2026

Hi Austin, Thank you so much for your kind words! We’re really happy to hear that our support team was able to help quickly and arrange the replacement screw for you. We always want our customers to feel taken care of, even with small accessory issues, so your feedback means a lot to us. Thank you again for choosing SATELLAI and for sharing your experience! --The SATELLAI Team--

Reply from SATELLAIAug 17, 2026

Hi Chris, Thank you so much for your thoughtful feedback and for giving SATELLAI 5 stars. We’re really happy to hear that you see the innovation and value in the product, and we truly appreciate your kind words about our customer service team. We also appreciate your honest note that there are still areas that need fine-tuning. Feedback like this is extremely valuable to us, and we’ve shared it with our product team as we continue improving the overall experience. Thank you again for recommending SATELLAI and for trusting our team. We’re grateful for your support and will keep working hard to make the product even better. --The SATELLAI Team--

Reply from SATELLAIAug 11, 2026

Hi Scott, Thank you for sharing your feedback. We’re truly sorry for the frustration and stress this experience has caused, especially because your dog’s safety is involved. We understand how upsetting it must be to lose an important feature after the collar had been working well for months. We’re also sorry that the troubleshooting and replacement process felt slow and repetitive. Our intention is to properly identify the issue and provide the right resolution, but we understand that the process did not feel timely or supportive enough in your situation. Our support team is actively reviewing your replacement case and shipping status to make sure this is followed up as quickly as possible. Your feedback about the sound issue, replacement process, communication experience, and shipping timeline has also been shared internally so we can improve how urgent safety-related cases are handled. We’re sorry again that we did not meet your expectations. We care deeply about pet safety and customer trust, and our team will continue following up with you directly until this is properly addressed. --The SATELLAI Team--

Reply from SATELLAIAug 11, 2026

Hi Leah, Thank you so much for your kind words and thoughtful feedback. We’re sorry the collars weren’t the right fit for your rescue dogs, but we truly appreciate your understanding and the trust you placed in SATELLAI. It means a lot to hear that you had a positive experience with our customer service team, even though the product didn’t end up working for your situation. We’ll continue working hard to provide reliable products and caring support for every pet parent. Thank you again for your support. We’d be honored to help you again if SATELLAI is a better fit for your dogs in the future. --The SATELLAI Team--

Reply from SATELLAIAug 7, 2026

Hi Tim, Thank you for sharing your detailed feedback. We’re truly sorry for the frustration you’ve experienced with the GPS fence drift, app delays, battery performance, collar hardware issues, and the replacement process. We understand how disappointing it is to be without a collar for an extended period, especially when you rely on it for your dogs. This is not the experience we want any customer to have. Our support team has been following up on the replacement case, and we are also reviewing the fulfillment and shipping timeline to understand where the delay occurred and how we can improve it. Your feedback regarding app stability, battery expectations, Mag Collar durability, replacement communication, and shipping visibility has been shared with our product, support, and operations teams for further review. We’re sorry again for the inconvenience this has caused. If anything is still unresolved, please continue replying to our support email and our team will keep following up until this is properly addressed. --The SATELLAI Team--