SatéurReviews of sateur.com

I ordered a pair of 3 carat diamond stud earrings. The setting is too high and they are very uncomfortable. I wore them a half hour and needed to take them off. My attempt to return them which I started immediately has resulted in them asking me why I ordered the 3 carat if I anticipated they might be too heavy. I never anticipated this or I would not have ordered them. And they told me my return" doesn't fall under their return policy for a return."

I do not recommend Sateur at all. The customer service is not helpful when something happens and the whole experience seems like a scam. I never received the ring I ordered. It was supposed to arrive on Dec 16, 2024, but I never got any notification of delivery. I contacted Sateur right away on Dec 16 and got a reply on Dec 18, telling me that I could track it with ACI Logistix. The tracking link provided by Sateur was not updated, so I contacted ACI Logistix directly, no reply since Dec 18. I emailed Sateur again, they replied on Dec 24 that my package was with USPS. So I asked them about the tracking number with USPS, it was very strange that they replied on Dec 26 that my package was with ACI Logistix again. I contacted ACI Logistix agan, no reply so far. So I followed up with Sateur, they replied on Jan 1 that my package was with USPS again and asked me to contact USPS. And again, I asked for the USPS tracking number, or else USPS cannot track it for me. On Jan 2, Sateur replied that ACI Logistix may be the handler of my package. They were not even sure about where to track the package, and they just kept dodging their responsibility between USPS and ACI Logistix respectively. It has been almost 3 weeks since the estimated delivery date of the ring, and Sateur has not been helpful - I am not sure even if the ring exists. There is no transparency of the delivery/tracking of package. This is not how a company does business. I am requesting for a refund since Sateur is responsible for any products sold to customers.

I received a ring for my birthday. It was sharp on the corners of the stones, but it was ok. Within 5 months, a center stone fell out. I was asked to supply a photo and after I did, was told their warranty was only 90 days but in good faith would give me a $30 credit for a new ring. WHY would I spend another dollar on their junk? NO THANKS! DO NOT BUY!!

My wife loved the earrings Honestly more than I thought she would Thank you

Atención excelente al cliente. Te mantienen informado en todo momento, del avance. Mi pedido fue internacional, así que se tardo un poco en llegar, pero llego. Valio la pena la espera; el producto es de una excelente calidad brillo sin igual bajo luz solar. En verdad lo recomiendo mucho. Compromiso- detalle- calidad. Gracias

The necklace with 5 carat gem is wonderful

Very cheap product. The metal and the stones. They look very cheap

Very easy to purchase on their website. Ring is amazing and looks so real.