Average
Based on 660 reviews
Satéur3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Satéur Slogan: Everyone Deserves to Sparkle.Welcome to Satéur – a revolution in the world of jewelry, where our mission is to bring happiness, love, and luxury to all. We’re a global brand that stands for affordable luxury, serving over 100,000 customers in 150 countries and gaining massive attention online.
Satéur (sateur.com) has 660 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
660 approved reviews, newest moderated first
María Lucila A.
I bought a ring which thought it was the correct size but ended up big. The whole support process is a nightmare: 1 week to answer each email, hidden costs for returns and exchanges. Never going to buy here again. In addition the ring quality was not like the pictures, so also disappointed
강영랑
This company has NO customer service. My ring came in a wrong size. My ring finger us size 4, I ordered a size 4. I could hardly put the ring on, and once in, I couldn't take it off. Also, the ring does look non-diamond like. I put it next to my engagement ring and instantly saw the difference. The ring does not shine like they advertise, and it definitely has a whiteness in the stone that you don't see in a diamond. I wanted to return the ring so I emailed twice to their customer service email address. NOTHING. NO REPLY. NO NOTHING. I spent over $100 for a ring I will never wear. People, be aware. You will not get your money's worth nor any customer service. Use your money elsewhere.
J B.
It asked for an honest review, so here it is. It took two (2) horribly failed attempts by Sateur and it ruining a planned proposal, for them to FINALLY get it right. First, it was ordering the ring MONTHS in advance so it got here a month before the planned proposal. The ring arrived two months late. Second failure, was when the ring FINALLY arrived, it was the wrong ring completely. Devastated, depressed and heavily disappointed, I just wanted my money back. But then the HR gal stepped in and wrote me enough times to make me feel like it was getting handled. They finally sent the right ring out, but by that point… the ring just didn’t seem enough. So I upgraded the carat and even paid extra for the shipping. Let me say this now… don’t hold your breathe on a fast delivery and do NOT plan or schedule your proposal based on its arrival. You WILL be disappointed!! But the quality of the ring is untouchable!! It truly is stunning. Invest in the bigger carat, you will not be sorry. So yes, quality of the product is a 10 out of 10. Sateur has GOT to figure their shipping issues out and they need to do it asap. Their HR department is a 10 out of 10. Communication needs to be a little quicker in response time, especially if you are already upset. Overall, the experience was a 4 out of 10 but the tears of happiness in my NOW fiancés face made it QUITE the journey. I am just happy we finally got here and that ring is finally on her well deserving finger. I love her with all that I am and just wanted it perfect. Sateur at least provided the perfect ring… when it finally came!!
Malinda
I made the mistake of ordering a ring and specifically requested in writing I wanted 6 prongs on the ring. For as long as it took and the constant updates of the progress of my ring. It arrived wrong!!!! Only 4 prongs, so I contacted Sateur and asked for a return label for either the ring to be fixed or a refund. They replied with 1 option, A credit with their company for a future purchase. Why would I buy from a company that instructed me on that they could/ would make the ring with 6 prongs by request. I requested, they did not do it, now won't refund my money???? This is a Scam if I have ever seen one. DO NOT BUY ANYTHING FROM SATEUR!!! They will not back up their merchandise once they have your money!!! Order #ST59435] (September 19, 2023)
Reply from SatéurOct 15, 2023
Hello Malinda, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience with our product and the challenges you've encountered. First and foremost, we sincerely apologize for any inconvenience caused by the product you received. We take quality seriously, and this should not have been the case. Please know that we are committed to resolving this issue to your satisfaction. Can you share with us your order number so that we can facilitate a quick resolution for you? To address your concerns and initiate the return process, please reach out to our customer support team at [email protected]. We will ensure to attend to the matter promptly. Once again, we apologize for any frustration you've experienced, and we appreciate your feedback as it helps us improve our services. Your satisfaction is essential to us, and we are committed to rectifying this situation to your utmost satisfaction. Thank you for choosing Satéur®, and we look forward to assisting you further. We trust that everything has been satisfactory so far, and ask that you kindly revise your review. Best regards, The Satéur Team
Maria
There is NO return policy. The "policy" you have on your website is misleading. It said that if you are not satisfied with the product, you can return it. It is NOT the truth. I sent a request for a return but was denied. After reading your return policy one more time, I realized that nobody can return your product and get the money back. You would find any reason to NOT let people return your products. Or you will make it so complicated that nobody would want to deal with you. I DO NOT RECOMMEND this company.
Reply from SatéurOct 14, 2023
Dear Maria, We are sorry to read your negative review of our products and services. We always aim to provide the best quality and service to our customers, and we apologize for any inconvenience or disappointment you may have experienced. We would like to clarify our return policy, which is clearly stated on our website. Our policy states that we do not provide refunds on handcrafted items and items that come from a site-wide sale period. This is because these items are custom-made for each customer and they are not eligible for resale. We hope you can understand our situation and respect our decision. However, we do offer other options for customers who are not satisfied with their purchase, such as exchange or store credit. We also offer a money-back guarantee for customers who can prove that our products are different from diamonds. These options are also stated on our website https://www.sateur.com/refund-exchange-policy/. We understand that you may not want to accept these options and that you may prefer a full refund. However, we kindly ask you to provide us with the following information as per our policy: • Tell us where you see the differences between our product and a diamond • Provide a photo comparison with a diamond of the same cut • Return the product to us with its original packaging Please note that the money-back guarantee is only valid within 30 days of receiving the product. We encourage customers to try our products soon after their purchase so they can experience the next generation of sparkling stones. We hope this explanation will help you understand our policy and procedure better. We appreciate your cooperation and patience. Please contact us at [email protected] with the required information if you still wish to request a refund. We will do our best to assist you and provide you with a satisfactory solution. Thank you for choosing Satéur, and we hope to hear from you soon. Sincerely, The Satéur Team
Max B.
Buyers Beware!!! Terrible product quality, WORST customer service!!!
Reply from SatéurOct 11, 2023
Dear Mr. Boothman, We are sorry to read your negative review of our products and services. We always aim to provide the best quality and service to our customers, and we apologize for any inconvenience or disappointment you may have experienced. We would like to know more about your specific issue and how we can help you resolve it. Could you please contact us at [email protected] with your order number and details of your problem? We will do our best to assist you and provide you with a satisfactory solution. Thank you for choosing Satéur, and we hope to hear from you soon Sincerely, The Satéur Team
Kylie M.
Poor Customer Service! Received my ring but completely wrong one! Been trying to contact Sateur but my emails have gone unresponsive. Social media robot replies they are looking into it. No other ways to contact. Im contacting my bank if I don't hear from you in the next few days. My order is ST59477
Reply from SatéurOct 11, 2023
Dear Ms. Miller, We are very sorry to hear that you are unhappy with the ring you ordered from us. We understand how frustrating it is to receive a product that does not match your specifications. Meanwhile, we've sent you an email to rectify the solution a few days ago. We hope that you can check it and we'd be happy to assist you with a resolution. Once again, we apologize for any inconvenience you've faced, and we appreciate your understanding as we work to resolve this matter to your satisfaction. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to our customer support team. They are here to help you at every step of the process. Thank you for choosing Satéur, and we hope to hear from you soon. Sincerely, The Satéur Team
Mrs D R.
I received this beautiful ring very quickly in the most beautiful ring box I have ever seen. It was a beautiful Diamond even though it was Laboratory made but I defy anyone to tell the difference between my Diamond ring and a mined Diamond. Although I used a ring sizer I think I should have ordered a size bigger, but it will fit properly when I have lost some more weight.
