Average
Based on 52 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
164 locations nationwide with more than 300,000 salvage and clean title vehicles in stock featuring over 150 weekly live auctions open to the public. FREE registration - join & bid today!
SCA Auctions (sca.auction) has 52 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
52 approved reviews, newest moderated first
Malcolm
SCA is a great company to deal with. The people are really great people with beautiful personalities. They're not hard to get in contact with. No long hold time, if any. And they're very understanding folks. Give'em a shot; you won't ever look to another.
Reply from SCA AuctionsJun 23, 2025
Thank you for the 5-star review! We're so happy to hear you enjoyed our service. We look forward to seeing you again!
Bianca N.
BUYER BEWARE!! If I can give a company zero stars, this one would be it. My husband and I are looking for a vehicle that would get us from point A to point B. We found a vehicle we really liked and saw the price was $1000. We looked at the terms and conditions and found that they would have a fee of $299, which we were prepared to pay because we understand it wasn't going to just be $1000. We then received an invoice of $2500 on top of the $1000 we already paid. This business did not disclose these fees with us at the time at purchase and when I called them to cancel the purchase and was told that I would have to pay $2000. This is the most unethical company. They are the most rude people I've ever dealt with. DO NOT WORK WITH THIS COMPANY EVER. You might as well buy a newer used car that you know for sure actual starts from else where. This company is just one massive headache.
Reply from SCA AuctionsMay 2, 2025
Hello! We have checked your account. You purchased 2003 CHEVROLET AVALANCHE 1500 using Buy now price which was $1000. And the fees where charged on the top of this amount. So the final invoice $2153 includint the transaction fee $299, documentation fee $199 and auction fee $655. The fee calculator shows the correct final amount. The link to the Fee Calculator is in the description of every vehicle. As you read and accepted the terms and conditions there is a paragraph 5. Payments & Fees 5.2. Transaction Fees: All sales shall be subject to a per-purchase Transaction Fee in the amount of Two Hundred Ninety-Nine U.S. Dollars and No Cents ($299.00) or Nine (9%) percent of the purchase price, whichever is greater plus applicable fees for Basic Members, Two Hundred Fifty U.S. Dollars and No Cents ($250.00) or Five (5%) percent of the purchase price, whichever is greater plus applicable fees for Premier Members and Two Hundred U.S. Dollars and No Cents ($200.00) or Three (3%) percent of the purchase price, whichever is greater plus applicable fees for Expert Members. Transaction Fees shall not be refundable for any reason whatsoever. 5.6. IAA Auction Fees: All sales are subject to IAA Auction Fees . Prior to placing any bid(s) you are encouraged to review and understand the IAA Auction Fees and Fee Structure of IAA Auctions, as sales will not be canceled based on a lack of knowledge of the applicable IAA Auction Fees or any other applicable Fees. The informaion about the fees and its calculation also indicated in FAQs https://help.sca.auction/en/articles/6184324-iaa-auction-fees https://help.sca.auction/en/articles/6177388-iaa-auction-standard-vehicle-buyer-fees The deposit of $1000 is completely refundable. It cannot be used to cover any transaction. It is not prepayment. When the vehicle is paid in full and picked the deposit will be refunded in full. In case the vehicle is not paid in time, the cancellation fee will be charged. The cancellation fee is 30% or $2000 whatever is greater. 5. Payments & Fees 5.1. Security Deposits: Provided that the Purchase Price has been fully paid and the purchased vehicle picked up, the Security Deposit is fully refundable (barring offset against other fees) via a request from your Account, with most refunds being returned via the same payment method used to make the Security Deposit. In the event that a refund is requested 120 days or more after the date of the Security Deposit payment, U.S. and Canadian residents may receive their refunds via a paper check, with all other Members receiving refunds via wire transfer with the Member responsible for any and all wire transfer fees. Refund requests may not be made in writing or verbally and must be made exclusively through your Member Account and shall not be valid until a confirmation email is received by you from us. Deposits are not generally required to use and access the website, however, a security deposit is required in order to place a bid; The fees are disclosed and our support team always ready to assist with any questions. We are struggle to make the buying process transporent and easy for buying.
Kelly W.
After dealing with so many bugs in their system that didn't allow me to put in bids I was finally able to buy 2 vehicles the first I ended up paying 100 extra in storage fees because they didn't get back to me for 3 days that the wire transfer had gone through. Then they tried to charge me 295 for shipping and gave me a whole run around when I told them I found outside shipping. Over the coarse of a week I must have made 30-40 calls tying to deal with all the issues from them. Never work with them again, better to just go to a local iaa auction
Reply from SCA AuctionsApr 23, 2025
Dear Kelly Wheeler, our team is sorry to learn that you had a negative experience. We understand how disappointing that was. We are constantly working on improving our customer service. Thank you for taking a point to a technical mistake with the email confirmation of the payment receive. The IT team adjusted the issue. The delivery cost was added as an offer to help the clients with the vehicle towing as the auction yard require the licensed and insured shipping company to pick up the vehicle.
Dan B.
I've purchased a total of three cars under this company's auctions. Two of the purchases went off with no issues. However, one of the purchases had a Vin that didn't match the title. When I contacted accounting to report the issue and seek help, they pretty much blew me off as thou it was my problem and wouldn't help me. Lesson learned; check the vehicle against the title they provide at time of pick-up. The other issue with this company is how long many of the cars sit on the auction site without ever coming to an actual auction date.
Reply from SCA AuctionsApr 1, 2025
Hello! Thank you for taking the time to leave us a review. We have not received additional information from you to check the issue with the title. But we are struggle to make our service better. Hope the future buying will be more pleasant and the experience will be positive.
scam
BIGGGGG Scam
Reply from SCA AuctionsMar 17, 2025
We struggle to improve our business and make the process easy and transparent. All the process is described in the Terms and Conditions, FAQs. And our support team is always ready to answer any question and assistance.
Collin H.
SCA is a SCAM! You will lose every bid you make. After you ask for your refund they will claim you have won a car! Now here comes the undisclosed SHIPPING fees! Hundreds of dollars later they keep your deposit! Beware! If you’re looking for a cheap car look elsewhere! Customer service is no help either!
Reply from SCA AuctionsJan 31, 2025
Thank you for the review. We are sorry that you are not happy with your purchase. The vehicle was purchased through the Buy now option. We have double checked your account and found out that you bid $25 on the vehicles. Unfortunately you were outbid. But you used the Buy now option to get 2007 HONDA CIVIC HYBRID and it was awarded to you without the auction. The delivery was offered to make it easy for the clients and avoid searching for the transporter. Because according to the auction rules the vehicle should be picked up by the licensed insured carrier. We fulfilled our obligations and provided you the access to the closed on-line auto auction where you purchased the vehicle. For some reason you are not happy with the purchase and it is OK to cancel the purchase. In this case according to the terms and conditions the cancellation fee of $2000 should be paid. The deposit will be refunded in full when the vehicle is paid in full and picked up or the cancellation fee is paid. Otherwise according to the terms and conditions it will be used to cover part of the due. All the process and fees are disclosed in the terms and conditions and FAQs. We are happy doing business with you. We would like to solve the issue and assist you to buy the vehicle which will satisfy you in future.
mb
THE NIGHTMARE EXPERIENCE! DO NOT USE THIS FAKE COMPANY! I BOUGHT A CAR FROM iaa.com FOR $900 = END TO PAY $2300 FOR FEE AND $240 FORCED DELIVERY, WAIT 45 DAYS TO PROVIDE TITLE , BAD EXPERIENCE!!
Reply from SCA AuctionsDec 2, 2024
Hello! Thank you for reaching out and providing this detailed explanation. We are sorry that your experience was not positive. All the fees are disclosed in the terms and conditions, FAQs and also there is a link to a fee calculator in every stock description. The auction charges fees on the top of the winning bid or buy now price. The auction require the licensed insured shipping company to pick up the vehicle. We are ready to provide you the fees breakdown. We will be happy to continue doing business with you. Hope the next purchase will be more satisfying and you will enjoy your vehicle.
Lourdes M.
Purchased a salvage truck here, and everything was explained clearly, from the conditions to the paperwork. Delivery was handled fast, and it worked well with the requirement for a licensed company to pick it up. Overall very nice.
Reply from SCA AuctionsSep 25, 2024
Thank you so much for your review! We're thrilled to hear that you had a positive experience purchasing a salvage truck with us.We always strive to provide efficient and transparent service, and your feedback means a lot to us. If you ever need anything else, feel free to reach out.
