Reply from Scale.jobsDec 4, 2025
Hi Subhayan,
Sorry to hear that you’ve had less than a stellar experience so far, but I’d genuinely recommend giving it a bit more time. With a Human Reverse Recruiter service like ours, every client has very different needs, role types, and application patterns. It usually takes a few days for the assistant and the workflows to fully align with your expectations, that’s exactly why we give 25 extra application credits on every plan to cover this alignment period.
On the technical issues: We are currently upgrading our internal systems and UI/UX, and that may have caused some minor glitches on resume uploads and downloads. There may also be some slacking on the particular assistant’s side along with these tech issues, and we will look into that right away. If you face any problems, please message your client manager in the dedicated group, they will help immediately. We don’t want you stuck or waiting.
Regarding competitor pricing: The $70 you mentioned is not a one-time fee, it’s $70/month which ends up being the same cost (or more) in the long run, and that’s only for an AI auto-apply service. We are a one-to-one, dedicated human assistant reverse recruiting service, not a subscription tool. You pay once, and you can cancel anytime and get your pro-rated refund if you’re not happy, no questions asked. We built it this way because we don’t want a pricing model where the longer you stay unemployed, the more money we make. Also, here is an early leak. We’ll be releasing our new AI Assistant in a few weeks much affordable than competitors.
Coverage differences: A key difference is that our human assistants can apply to Workday, iCIMS, Oracle Taleo and other long-form portals which most AI auto-apply tools can’t handle. They typically apply only to a subset of Greenhouse/Lever roles and fail on the long forms that Fortune 500 companies use. That’s a big missed opportunity for job seekers.
On review incentives, I’ve explained this before, but let me repeat it clearly: As a business who wants to get the word out, we offer extra credits (not Amazon coupons, not cashbacks) if a customer shares a positive experience. You can leave a negative review anytime and we have zero control over that. But if you're implying to give 75 credits even for a negative review that doesn’t make sense, so I’m not sure what expectation is being set here. Credits are simply a way of giving you more of the same service you already paid for, if you genuinely found it valuable enough to share publicly.
Final note
We’re committed to addressing your concerns and getting things running smoothly for you. I genuinely look forward to you updating your review in a month once everything stabilizes and starts delivering the value it should.
Leela, Co-founder