Average
Based on 402 reviews
ScentBox, Inc.3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
ScentBox, Inc. (scentbox.com) has 402 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 18 reviews with 2 stars · Clear filters
Clifford R.
Signed up for the cheapest deal got charger £23 pounds no reason given and will not refund stay clear of this company its from America. Has potential but not right now. I did not want to pay £23 pounds a month for 1 small bottle of spray thank you
Reply from ScentBox, Inc.Sep 4, 2026
Sorry you had issues getting a refund, definitely not the experience we strive for.
Amy M.
Could be amazing but it’s lacking. Many of my shipments were late, some by quite a bit. This didn’t work well for me because I didn’t have a back up. I was using this service to try to find some new scents to purchase full sizes of. I would have kept my subscription but it was beginning to get more than a little frustrating & their customer service is very hit or miss.
Erin
Second order of my subscription was late by almost two weeks and definitely isn’t Black Opium. Not worth the money. First scent was something for my husband that I wasn’t impressed by either. No way these are authentic fragrances. They smell like any perfume from any generic brand.
Michelle
Constant supply issues without warning. I used to LOVE this company! They weren't perfect, but the customer service was good and they were incredibly communicative. The last 6 months have been a living he&& for a perfume obsessed person like myself. He&& in that 1) they no longer ship/receive within the date frame they say or post online 2) regularly out of items but yet they are still listed on the site 3) and most recently, takes more than 1 try to reach someone to inquire about a paid for order that has not been received. Although I have gone back and forth with canceling my monthly and then restarting when they restock, I still went to them first for purchasing one-time buys. I kept giving these guys a chance but I don't think they really care about the business anymore so I will have to take my business elsewhere.
A real American Usurper Joe B.
I was a customer in 2019 and during covid. I canceled my subscription, and only recently inquired about renewing it. I cannot believe how expensive this service has become. 2 scents on platinum almost 60 usd a month 🙀
Jamie
Let people search for fragrances before subscribing. If you already do it’s not discoverable. Your website sucks on mobile (horizontal scrolling is crap). Might be a great product and I’d like it - I was intrigued from a YT ad and googled you. But sort out the top of your funnel its wasting your effort, time, and money.
Tausha C.
I ordered a scent not on subscription and has been almost a month and no response to emails. Called and had to leave a voicemail. Still showing shipping label created and nothing more!
Elf
I am very disappointed in Scentbird's fragrances because they do not last. It seems like just a little while after spraying any of them on the fragrance is gone. It is my opinion that these fragrances are not at their full strength. I've been a member for several months but now I have canceled my subscription.
