Gerold L.
review
The drivers are great. They picked up freezers from us with little issue. They are skilled and careful guys. Communication with the office feels like I'm sending information into a black hole...

Excellent
Based on 18 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SciSafe offers dedicated Pharmaceutical & Biological Specimen Storage in our fully cGMP compliant state-of-the-art facilities (5 in the US). All facilities are ISO 20387/ISO 9001 certified, FDA registered & inspected (CDER & CBER), with 86+ Standard Operating Procedures (SOP’s) modeled after FDA (21 CFR parts 210 & 211), GDP, and CAP-BAP (College of American Pathologists Biorepository Accreditation Program) certified as of 2023. We store at temperatures between -196°C to +40°C and offer custom storage solutions. Types of samples we store include reagent storage & fulfillment, cell line, compound libraries & mirror banking, pre-clinical research & trials, clinical trial storage with patient efficacy testing, DNA storage & fulfillment, vaccines, CAR-T and immunotherapy, bulk materials, stability testing, drug substance, and biological ingredients.We make outsourcing palletized pharmaceutical material storage more efficient for our clients with palletized storage in temperatures ranging from -50°C to +30°C ambient.
SciSafe (scisafe.com) has 18 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
18 approved reviews, newest moderated first
Gerold L.
The drivers are great. They picked up freezers from us with little issue. They are skilled and careful guys. Communication with the office feels like I'm sending information into a black hole...
Adam R.
SciSafe have been a fantastic team to deal with. From set up of the project to continued support in all our storage and shipping needs I can't fault them.
Reply from SciSafeMar 9, 2026
Thank you for leaving a review, Adam! We appreciate the time you took to write it and are very happy to know that you have had such a wonderful experience with our team for setup and continued support.
Tim B.
Great service with fantastic supportive staff.
Reply from SciSafeMar 9, 2026
Thank you for taking the time to leave a review, Tim! We are very happy to know that our team has been very supportive and that you have had great service.
Thomas G.
RESPONSIBLE, RELIABLE, TRUSTWORTHY My small non-profit has relied on SciSafe for more than 6 years to maintain and protect our very valuable stocks of rare and in some cases irreplaceable cell cultures. Some of our cell stocks represent research work extending back over 30 years (e.g. stem cell populations that don't exist elsewhere). We have found SciSafe and their personnel to be responsive and engaged as regards our account and we have routinely recovered live samples with greater than 93% viability. In short, we highly recommend ScSafe and their organization to protect our stored samples.
Reply from SciSafeJan 9, 2026
Thank you for taking the time to leave such a wonderful review Thomas! We are very happy to know that we continue to meet your expectations and we appreciate that you would recommend us. We are honored that you trust us with the protection of your cell stocks. We look forward to continuing to provide you with reliable service!
Heather H.
SciSafe has safe secure storage. We have had no issue with receiving shipments from Germany or storage issues at your location. We appreciate the communication and all the supporting documentation regarding your new storage facility. The only opportunity for improvement would be if you had some vendors regarding transport of material from your site to another site.
Reply from SciSafeJun 11, 2025
Thank you for your review, we are happy to hear that you have had no shipping or storage issues Heather! We will also keep your feedback in mind and appreciate you bringing this to our attention as we are always looking to add new services where possible for our clients.
Luis V.
My lab operations have relied upon SciSafe for cold storage of overflow inventory for more than 6 months. Its friendly staff has been a great help and support, always accommodating to our needs. I'd recommend SciSafe to any of my colleagues in the Boston area looking for a reliable, convenient and cost-effective cold storage space.
Reply from SciSafeDec 2, 2020
Thank you for your review! We're glad that your partnership with us has been a positive experience!
Adam R.
SciSage has been amazing. My contact in the Billerica is Tiffany Maliar and she has been amazing to work with.
Julie S.
Our organization has been entrusting SciSafe with our precious (irreplaceable) samples for many years. They are very responsive and have a track record of great customer service. They have never said no to any request.
Reply from SciSafeNov 25, 2020
Thank you Julie - We're glad you've had such a positive experience with SciSafe!