Reply from SciTOX DetoxMay 22, 2026
We sincerely apologize for the inconvenience you experienced. Your order was placed during an unforeseen emergency in April that significantly impacted our fulfillment operations. This disruption was entirely unintentional and occurred while responsibilities were being transferred among remaining and interim staff. Fortunately, because you paid a legitimate business using a credit/debit card, you were protected and received a refund. Scammers generally do not maintain legitimate merchant processing for long, as payment processors quickly shut down businesses that accumulate unresolved disputes and chargebacks.
Another point worth considering is that Trustpilot actively combats fake reviews using systems that analyze IP addresses, device IDs, and other metadata. We also have reviews from numerous countries around the world, which is precisely why we use Trustpilot while many competitors avoid it. We are not afraid of negative reviews because, outside of unusual situations like this temporary disruption, the overwhelming majority of customer feedback remains positive. If you compare Trustpilot reviews, website feedback, and independent forum discussions, the sentiment is generally consistent: significantly more positive than negative. Most negative comments relate to shipping or operational issues rather than unsuccessful product results.
We are actively increasing staff and implementing contingency plans to ensure that events like this do not affect customers in the future.
Regarding claims that customers should “avoid this company,” it is important to recognize that there have historically been very few consistently effective alternatives available, particularly for significant exposure situations. While some competing products may occasionally work, our data and customer results support our claims. In fact, we have repeatedly invited competitors to participate in a real-world comparison test in which customers could use multiple products on different sections of hair under identical conditions. We have even offered to pay for the competing products ourselves. Despite invitations through phone calls, emails, and online forums, none have accepted. One competitor whose owner moderates a major forum even prohibited our posts offering the challenge.
Regrettably, that same individual also appears to operate under numerous aliases, posting statements such as “I know two people who used it and failed,” “SciTOX is just the Macujo method,” or “I used SciTOX and failed.” We encourage people to examine posting histories objectively. In many cases, these profiles repeatedly discuss drug testing, claim to have “worked at a lab,” and consistently attack SciTOX while promoting another product that conveniently belongs to the same individual.
Ironically, the competing product is actually far closer to traditional Macujo method ingredients than SciTOX is, despite repeatedly accusing us of being “just Macujo.” That likely explains why their process often requires excessive repetitions — sometimes reportedly hundreds of washes — whereas SciTOX works for most users within hours and only requires a few repetitions, with additional applications needed only in more extreme cases.
Ultimately, people are free to choose whichever product they believe is best. However, many highly educated customers — including doctors, attorneys, and professionals — continue to choose SciTOX because of the results they have experienced firsthand.
