Average
Based on 16 reviews
Scitscat Music3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ScitScat Music is where the Pro's go! Your #1 Source of Pro Audio and Live Sound Gear! Family Owned and Operated since 1999! We are Authorized Dealers! Buy your gear with confidence!
Scitscat Music (scitscat.com) has 16 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
16 approved reviews, newest moderated first
Cory I.
No matter what I need, Scott and his team are ALWAYS there to support those needs.. they’re overly knowledgeable about the industry, it’s direction and what YOU need to get the job done. Genuinely concerned about what’s right for you and your needs… ScitScat is a gem!!
James
Ordered an item from their website on Saturday, they sent email next day saying it's shipped. At this point my credit card was charged. After several days there weren't any movement on the tracking number so I contacted them to inquire. At first they said it's shipped, after I followed up again they finally admitted it wasn't shipped and is out of stock. When I said I should've been notified and asked for when they actually plan to ship it, this is their response: "We run out of products occasionally and you were just notified. I apologize but this seems like a real problem, so we'll go ahead and cancel your order"
Reply from Scitscat MusicAug 10, 2023
Again, we apologize. We ran out of an item that sells quickly, but at times it happens and in this case, we offered a brand new one for his wait. Instead, he sent this message and this bogus statement above or below ours. “I have headed an e-commerce team that does 100k transactions a month, and this not how "customer service" works. You sound as if you are doing me a favor by selling me something.” He stated that after we shipped, “at this point”,. Shopify is an active cart, feel free to do a google search, it’s in their terms of service which you agreed to, so not true. It happened at the moment it asked if you wanted to proceed. Sunday Night, I began writing up orders for the week’s shipments, we did not say it was shipped. We created a label to go to shipping, we have no way to print labels, package them and then ship on a Sunday. Also false. “Several days”, He reached out via email on Wednesday and I told him it had shipped erroneously, it was a mistake which we apologized and tried to fix. We offered a brand new unit instead of a used one, for the error with our apology. We apologize. That being said, to go this far against another company that’s small with a sledgehammer says a lot more about you than anyone else. Sorry but this new Amazon world where people do damage to others and treat them inappropriately or harshly for ego is sad.
Mike K.
I bought a Roadie 3 guitar tuner from Scott at Skitscat. It's a motorized auto tuner. At first I was a little skeptical but man, this thing rocks! Tune your guitar in seconds. 150 presets for alternate tuning. Will tune guitar, ukes, banjos, mandolins, etc. Alternate tunings are preprogrammed. Highly recommend this product and Skitscat Music. True professionals!
James L.
I purchased a B-Stock ToneRite 3G Guitar from Scitscat’s Website. The item was in excellent condition and was shipped extremely fast! Will definitely recommend Scitscat Music and shop here again!
James
I ordered some software from them. The next day they replied, asking for my email for a download (even though I was charged a shipping fee??). I responded with my email. I didn't hear back the next day so I messaged them back. Repeat 5 days of messaging them, no word. I tried calling and no one picks up. They are non responsive and have been ignoring me. Would definitely not do business with them again!
Leilani O.
Very friendly, quick to reply to messages, and helpful. Fast shipping and great pricing. Will continue to source from them.
Ramkat
Awesome family run business. Great deals! Contact them and they will definitely work with you! Easy ordering, fast shipping and extremely happy customers!
Reply from Scitscat MusicDec 24, 2020
Thank you so much for your business, purchase and review! We hope to deal with you again! Get 10% OFF your next order with coupon code: SCITSCATFF10 Thank you, Scitscat Music www.scitscat.com
Bella K.
Amazing Customer Service and Support. What a great experience! So thankful to have finally found an online vendor that knows the business and provides excellent customer service. No reason to shop elsewhere!
Reply from Scitscat MusicDec 24, 2020
Thank you so much for your business, purchase and review! We hope to deal with you again! Get 10% OFF your next order with coupon code: SCITSCATFF10 Thank you, Scitscat Music www.scitscat.com
