Sears PartsDirectReviews of searspartsdirect.com

Like all the other reviews I wish I had seen before ordering, this part order is a nightmare. A simple part, a pulley, site said was in stock. Three weeks later still wasn't shipped. Multiple calls all ended at an automated system that said the part was shipped and the expected delivery was a week ago. After multiple calls a week later, and pressing the option of "something else" several times I got a live person! Was told, in broken English, the part was back ordered. I asked for a refund as I order the part elsewhere and it already arrived. Told me I would receive an email on how to cancel the order. Still waiting for the email. Guessing I got scammed out of $40. This company really needs investigated. From the rest of the reviews it really does seem to be a scam using the reputation of Sears.

This shopping experience and order was a compounded mess. I accessed and entered my model number, only to discover there were 5 separate revision codes that resulted in some parts changes in the catalog. As the page was unhelpful in showing how to determine which was which, I accessed 'chat'. The online consultant was polite, but apparently limited by scripting. She did not have, or did not use, any information beyond what I had access to on the provided web page. She assured me that the part I needed was the one I had identified, but failed to recognize that there were revision variations. Further, she assured me that the part was accessed through an interior panel, which it isn't. Further, she wasn't aware that there were two separate valve bodies on my model, which I discovered AFTER going to a different supplier and watching THEIR video instructions (the one Sears provided was incorrect), pulling the appliance and visually checking. The page stated the item was in stock and would ship immediately. I was notified a few days later that the item was 'Backordered'. I returned to cancel the order and found the page would not allow this, but instructed me to call a direct number. I did so only to find a lengthy computer queue whose sole purpose was to follow a script, avoid allowing me to cancel, and send me a text regarding status. After an hour of this nonsense I managed to find a hidden description noting that cancellations online had to be done within one hour. Manual cancellations had to use another hidden form, which I promptly submitted, only to be informed it may or may not work and I would be notified by text. The text I did get, on the 19th, stated it would be delivered on the 18th, which is what I was told when I ordered. So...my credit card was manually keyed and charged within minutes of the initial order, so we'll see how this goes. This site is NOT the Sears of old; it is a macabre caricature. Stay Away!

Make sure you know what you're getting into when dealing with this company. Ordered a refrigerator door asked many times if it came with all necessary components was told yes, It came with none no handle no seal no strip nothing. Aside from the fact that the customer service rep could not handle the questions we asked and did not send the parts we perceived we ordered they lied to us for 3 weeks about delivery time tracking numbers, And absolutely everything else that could happen and go wrong did go wrong. The accounts were not notated by the Customer service representatives nobody could see that we called repetitively. The experience started on April 24th we just got the shell of a door today on May 2nd 4 hour refrigerator. What we were told over the phone was that all necessary components parts and hinges would be delivered no later than April 27th.

I ordered a tiller shield that was said to said to be in stock, and after I paid for it I was given a delivery date of 4/20/23. Well the date came around I got an email saying the item is back ordered for an unknown amount of time, and I can not cancel the order because it is back ordered I went back to the site, and the item is still listed "In Stock". Somehow I did get hold of some jerk who barely spoke English Saying there was nothing he could do about it. Don't deal with this company they do not tell the truth.

Purchased a part that I needed urgently and ordered from searspartsdirect because it was labeled “in stock” and would be delivered weeks ago. So I ordered same part from another company and it arrived in a few days. Meanwhile at Sears no customer service available just an automated system.They don’t stock parts, only order them from manufacturers. Nothing direct about this company, they are a middle man with no customer service or ability to track or cancel orders. Most annoyed that I cannot cancel my order until I receive it. Horrible company will never order from again.

We ordered a range bottom which at the time showed in stock. We also paid for expedited shipping. After 2 weeks the item had still not arrived and no tracking was available on their site. Calling their customer service is an exercise if total frustration. Their robot sends you from one place to another and then tells you the item will arrive 2 weeks ago!!!!! If you call their general number you are assailed by an advert for some medical item and if you do not keep responding to the auto person then they cut you off. You don't even get to the first menu. Having read many other reviews it seems like this is their standard operating mode. This company should be investigated. DO NOT SHOP THERE! We have had to contact our credit card company to get our money back.

They are the worst online shopping place. I ordered parts on 3/10/2023 and it is supposed to come on 3/15. It never come. I called them on 3/21 and they said it is still process? they don't know when it will be shipped. My password didn't work so the agent (from Philippine?) updated. But online reset password didn't work after trying more than 10 times. the agent said she can't help over and over and why she is working for customer service? worst nightmare.

Same review as others. They showed a part was in stock, then magically when it was time to show delivery details, it's on backorder. Terrible that they are playing on the old Sears brand name and these parts are supposed to be "direct" but they have zero direct parts in the U.S. At least not my part and not any of these other 1 star reviews. Should be SearsPartsBackordered.com