Reply from SeatedOct 31, 2025
Thanks for sharing your experience.
We can see how frustrating this was, especially when you were excited to see Khruangbin.
For the Metro dates, here's what happened with the presale: When it launched at 11:00 AM, Etix (the venue's ticketing platform) had a brief technical issue where an old password was still active in their system.
This caused the correct password to fail for about a minute before Etix caught and fixed it.
Fans who refreshed their browser were able to get through, and all available tickets were in carts by 11:05 AM.
For the other dates, the ticketing providers confirmed the password worked and that their systems experienced technical issues due to the high site traffic.
We want to be transparent about our role here: Seated coordinates presale access to connect fans with tickets, but we're not connected to Etix or any venue ticketing systems.
We don't control their platforms, ticket pricing, or inventory. The actual ticket sale happens entirely through the venue's chosen provider. We've passed along feedback about this password issue to help prevent it in the future.
Regarding your data concerns, we take privacy seriously. If you'd like to discuss your specific data or have it removed, you can reach out to us directly at [email protected], and we'll look into your request. (Note: if you placed an AutoBuy request, we'll need to retain transactional information, but you can unsubscribe from emails and texts anytime.)
We genuinely understand this wasn't the experience you were hoping for, and we appreciate you taking the time to share your feedback.
