SeatingmindReviews of seatingmind.com

Hi - If I could give zero stars and write a review I would. Don't EVER order from them. They charged my card and then cancelled my order in a week. I bought a chair elsewhere. Then they shipped me a chair without my permission and wouldn't cancel it. I had to dispute it on my credit card. They are horrible.

I never got an order invoice - and so after looking online I decided to cancel. 11/21/24 cancellation. They just replied consider it cancelled - money back to credit card within 7-9 business days. I filed with credit card company after that time passed. They told me to call company. You can't reach a human being. Just through email - now in december - they say that they can't stop the order now - it's being shipped. Over a week later - it's being shipped and then they file with credit card company that sale is complete and that i never cancelled order (even though my email from them clearly states that I did). They just force a sale upon you. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. They know how to play the shipping / delay game and don't provide all the details required by the cc company to get your money back. So you could end up with a box of rocks - no one is on your side. They are not reputable by any means. Better Business Bureau rating is F. Never seen that before. Great looking website - they must take in a bunch of chumps like me...

They charged my credit card immediately even though they did not have or ship the product. I waited until their original delivery estimate passed to reach out to them. They were difficult to get a response from, when I did, they promised it would ship within 2 weeks. It didn't, then they sent me the exact same promise email with the date pushed out another 2 weeks. I asked for a refund and to cancel the order. They said they would issue a refund, but did not. I had to dispute the charge with my credit card company, and Seatingmind lied to them and said they delivered the chairs. After some back and forth, the credit card company did refund the money. I would suggest NOT trying to purchase anything from them.

Beware: if you have to return your order because the product is broken or does not correspond to your initial order, you will be charged 20% from the total amount no matter what. They call it "service fee"! The model I ordered, the Mirra 2 chair from Herman Miller, is advertised as a “fully adjustment model”. Their website shows pictures of the chair including all adjustments. The Mirra 2 chair I received did not include the "seat angle adjustment” tilt, which is a major adjustment. It should have been included with the chair. I wrote many emails explaining that the chair I received did not match their listing. They finally agreed on a refund. They sent an email explaining how to return the chair and get the refund, but the "20% service fee" was not mentioned at all. When I checked my bank statement 10 days later, I noticed that $130 was missing from the total refund. Their answer was:"We are applying a service fee"on any returns. I tried to get my money back, with no results. I believe it's unfair. It was a defect. The advertisement was a false claim. At the end, they have their chair back with a bonus of $130.

Shipping is slow. Ordered 6/22, arrived 7/16. More importantly, the way seatingmind advertises the chairs it makes it sound like they are brand new but on clearance. The chair arrived with several scuffs, a stain, and nails sticking out the armrest. Also, pictures are of new chairs not what you get. Buyer beware of this misleading website.

I wish I could give them a worse rating. They falsely advertised a chair I purchased as new, unused, over purchased stock from a company during covid. The chair they sent was heavily used, the armrest looked as if a dog had chewed on it for a year. The base had freshly painted silver spray paint that rubbed off on my hands and clothes. The upgraded casters I paid extra for, were completely missing. I immediately reached out to the company to let them know I needed to reject the delivery (which they wouldn’t answer their phones), so had to email. I received an email reply 3 days later asking if i’d just keep the chair for a discount. I told them no, that I it wasn’t the chair advertised and needed to be returned for a full refund. It took them almost 2 weeks before they sent me a return label, for which they are charging me to have UPS pick it up from my location. These guys are a loser company — stay clear of them!! My next stop is BBB.

Hope you read this review before you make a decision to purchase from Seatingmind.com. I bought a Herman Miller Aeron chair from this company for $619 3.5 years ago. The height adjustment is no longer working. After multiple attempts of contacting this company via emails, and sending them the video of the defect, their customer service response was that the defect was not covered under their warranty. They claim that they offer 12 year full warranty.

1. Ordered Steelcase Gesture chair 8/20/23 for $724.99 and had delivered on 8/28/23 2. Chair as it was damaged during shipping - got return approval on 9-21 after going back and forth 3. Shipped chair for refund on 9/27/23 and got delivered on 10/18/23 4. Refund “processed” on Nov 3rd and was told it could take up to 20 days for the refund to reflect. 5. It’s now 12/11/23 and I still don't have my refund and since the minimum time limit for card disputes is 60 days this company has taken advantage of me. They strung me along enough to make it past the dispute deadline. 6. I’ve tried reaching out to them via phone, email and online chat - I get ignored and told to keep waiting.