SeatingmindReviews of seatingmind.com

Don't order anything from this site. I ordered chairs and it took over 6 months to get them. Once they arrived, some where damaged. I let customer service know and the offered me a partial discount on the chairs. They told me it would take 10 business days for the refund to hit my card. That was in February 2026, it is now June 20265 and nothing. They don't respond to my emails or calls. You are not saving money, you are wasting it. Don't buy anything.

Ordered Herman Miller, Aeron Chair, Fully Featured Model, Size B, Black, with leather arm pads and soft rollerblade casters for $708.99 from Seating Mind on January 14, 2026. When my order was not received by February 11, 2026 I inquired about the status of the shipment and was informed by Seating Mind that there was a back-up on orders and that my chair would be shipped the week of February 23rd. Chair was never shipped so on March 14, 2026 I sent a request to Seating Mind again asking that, if the chair could not be shipped the following week, I request a refund of my purchase. On March 16, 2026 Jacob Kellner at Seating Mind said the chair would be shipped the following week. I asked that, if the chair could not be shipped by Monday, March 23rd, I wanted a refund. On March 25, 2026, having heard nothing from anyone at Seating Mind, I requested an immediate full refund. I was told by Jacob Kellner on March 25, 2026 that the chair had been shipped via UPS and was given a tracking number. I contacted UPS and they showed that they did not have my chair. Seating Mind had only created a mailing label with UPS. I reported this to the Better Business Bureau on March 25, 2026 requesting a refund from Seating Mind. Found out that Seating Mind is not accredited with the BBB and has an F rating with them. Since then I have requested from Seating Mind an immediate full refund of what I paid by submitting a customer service request on their website multiple times and have received no response.

I’m convinced that this guy should be in jail or better yet, under someone’s boot. Unfortunately, I looked at the various review sites far too late. DO NOT BUY ANYTHING!!!

I read several reviews before purchasing on Seatingmind.com, many of which warned about long delay times. I ordered a Herman Miller Aeron chair on February 6, 2026 - despite many promises and false starts, on March 24, they told me the earliest they could ship a chair would be the week of April 6. They had made similar promises for the prior weeks, so ultimately I canceled the order. I don’t trust them at all - buy at your own risk. This borders on fraud.

When I originally ordered, after 2 weeks, the tracking info stated it hadn't left the facility. I asked for a refund and they denied. The chair showed up a while later. After 2 years, the cylinder leaked oil all over my floor. I contacted the company, they said cylinders are not under their warranty, even though their warranty page states they cover the chair's mechanics for 12 years. I contacted Herman Miller who made the chair, and they stated seatingmind is not an authorized reseller. Don't trust them.

Total scam website. Took my order and money on July 7, 2025 and were still promising to ship as of October 16th. They now tell me to talk to my credit card if I want my money back... They kept promising to ship but never did. They know what they're doing which is to steal your money and not deliver your product

SeatingMind is a Scam – Do Not Buy! This company is a total scam. I ordered four Herman Miller Aeron chairs on October 3, 2024 for $3,399.96. Not only did I never receive the chairs, but nearly a year later I still haven’t received the refund they promised. They strung me along for months with excuse after excuse: • First, I was told the chairs would ship in November, then December, then “next week” (over and over). • When I finally cancelled on December 11, 2024, I was told the refund would post in 7–9 business days. • Months later, after dozens of emails and calls, they kept pushing the refund out another 30 days, another 30 days, another 30 days. • As of June 2025, nothing. No chairs, no refund. It’s clear this is how they operate: take your money, delay, lie, and hope you give up. Their sales rep (Jacob Kellner) and customer service people all gave me the runaround. SeatingMind is not a real furniture vendor — it’s a predatory scam. Save yourself the headache, the wasted time, and thousands of dollars. Do not order from SeatingMind.

Ordered a chair for my office and over 3 months of waiting and never received it. Numerous emails and excuses of future shipping dates!! This company is a FRAUD! Thinking interstate bank fraud by accepting credit card payments and never delivering.