SeatingmindReviews of seatingmind.com

I was VERY disappointed with the turnaround time of my order. So much so that I decided to cancel it. Fortunately after nearly a month past ordering, it hadn’t shipped and so the representative was kind enough to fulfill my cancellation request.

Really, no customer service. I placed my order at the end of July. Cost went through on my card the next day. It's now the end of August and still no chairs, no e-mails or phone calls from this company to let me know what's going on with my order. I finally got through on the phone, only to be told they didn't have the color I ordered. Possibly getting some in, in a couple more weeks. ORDERED CANCELLED!!!!

Sent me a rusty chair with a giant hole in the base. Unfixable. Now I'm out almost $500.

After ordering our chairs for our office in 2018, it took Seating Mind THREE months to ship, and once they finally did ship, it took them another month to deliver, but couldn't even tell us when they shipped. They refused to fill out a COI form for delivery to our office building too- which now makes sense because their delivery guys were horrible and leave your chairs in pieces for you to put together without parts (that you paid for their crew to install). Once our order was delivered, the chairs arrived scratched up, broken, with loose or cracked arms. When we asked for new arms (that we thought were covered by their "warranty"), they repeatedly sent us the wrong replacement arms, that weren't for the chairs we ordered, and finally just flat out stopped responding to our emails. The worst was when we'd email them on a thread of previous emails, and they would ask us questions that had been answered in the emails prior. When we would, rarely, get email responses from "Customer Service", it would be in one word answers, and they would refuse to answer questions we asked or help us. It's as if they think it's funny. No one picks up the phones that they list as their customer service number. Often they would have an automatic reply email saying they were out for 3 weeks for unheard of holidays - what kind of retail company shuts down for weeks but doesn't post that on their website?? Several times they asked us for uploaded to YouTube video proof of our broken chairs (a picture wouldn't suffice?), and once that was uploaded, they still don't fix their wrong and ship out replacements! I think they just figure if they run you around enough you'll eventually tire and stop trying to get in touch with them. Look at all the horrible reviews! I was foolish and didn't do my due diligence on a deal that seemed too good to be true!

cancelled an order immediately but charged more than 50 bucks for restocking fees. the explanation of the costs did not add up

Horrible experience, believe this company is a total scam. Ordered a FULLY OPTIONED Herman Miller Chair, didn't get communication or a tracking number, so after a couple weeks reached out to them. Finally received correspondence and they were building my chair... that sparked them to grab a stripped down OLD, USED, DAMAGED, NASTY DIRTY chair and shipped it to me. Was also missing the headrest we paid additional for, and the lumbar support was the cheap version and not the upgraded one we ordered and paid for. They do not answer their phones ever, so after a couple emails with photo proof the condition and after about 2 days finally received correspondence. They tried to deny the issue, but we demanded a return shipping label and shipped it back. Couple weeks later they refund holding back 20%, so we contacted and they are stating they kept 20% as a restocking fee..... completely unacceptable as they did not ship what was ordered. We challenged them sending again photos proving the issue and then they stopped corresponding. TOTAL SCAM COMPANY in my eyes.

Terrible customer service coupled with a lack of transparency on shipping times makes this a place I will not shop at again.

Our office ordered several Herman Miller Aeron chairs. After waiting for over a month for my order, the shipment eventually arrived (no tracking number was ever provided). After examining the chairs, we realized they were not the chairs we ordered - wrong color, wrong size and USED (we ordered new). We promptly emailed customer service, who asked us to send pictures. They claim it was not their mistake, and this is what we ordered - despite our order receipt saying differently?? Difficult to deal with. We were annoyed, but decided to keep what we received since their customer service wouldn't help. Well, within the month the chairs broke. One fell apart, and several had arms or head rests break off. Once again, we contact customer service - and they tell us their warranty doesn't cover these problems. We had to shop elsewhere for new chairs, rather than deal with these Seatingmind customer service employees again. We learned the hard way to do research on a seemingly too good to be true company beforehand. It appears lots of others have had similar poor experiences with Seatingmind. Moral of the story - this website's prices seem to be too good to be true, because they are too good to be true. Purchase elsewhere for better product... and better customer service.