Poor
Based on 479 reviews
Seatingmind2.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 15 years, we have been selling high end office and home seating. We carry popular brand names such as Herman Miller, Steelcase, Humanscale, Knoll, Haworth, Eurotech, Fine Mod, Flash Furniture and more.We offer a huge selection of affordable office chairs, executive chairs, side chairs, drafting stools and stools for just about any seating needs you might have in your home office or workplace.No matter what you are looking for in office seating, we are sure to have it for you here at Seating Mind.
Seatingmind (seatingmind.com) has 479 customer reviews on Folks Told, with an average rating of 2.1 out of 5.
Showing 292 reviews with 1 star · Clear filters
Jared
DO NOT ORDER FROM THIS COMPANY. Ordered a chair July 2nd. Still do not have the chair (it is now Aug 3rd), chair hasn't shipped, the experience as a whole is a letdown and a travesty. If I would have known this was going to be my experience I would have ordered from the manufacturer.
BH
Avoid this Company! Seating Mind (also known as Office Chair At Work) will scam you into believing they have restored chairs as advertised on their online website when all they really have are junkyard trashy chairs. This company has the worst customer service with misleading and deceptive business practices. See their BBB complaints and my other Trust Pilot full review for their other fake website at Office Chair At Work. Updated response: The Better Business Bureau reviews/complaints are trusted reviews, as well as Trustpilot and other legitimate reviews from customers so Seatingmind website reviews cannot be trusted. Current response: Any company that uses and pays Shopper Approved review/rating sites are paying for fake reviews because Shopper Approved is a fake "review" site, used to try to legitimize Fake/Spam Websites, such as Seatingmind. Verified customers do not pay for their honest reviews to get posted on legitimate review sites (BBB, Trustpilot, Yelp)
Reply from SeatingmindJul 18, 2022
If what you are saying is true, then kindly explain over 6,258 reviews with a 4.6 out of 5 positive review ...use this URL on any browser https://www.shopperapproved.com/reviews/Seatingmind.com THESE ARE TRUSTED THIRD PARTY REVIEWS WHICH WE HAVE NO CONTROL OF BY REAL CUSTOMERS. CHECK SHOPPER APPROVED WEB SITE TO UNDERSTAND WHAT THEY ARE ALL ABOUT. While you are at it, check out this rating to: https://www.sitejabber.com/reviews/seatingmind.com THESE ARE TRUSTED THIRD PART REVIEWS WHICH WE HAVE NO CONTROL OF BY REAL CUSTOMERS. A legitimate company does not get these type of reviews. Kindly reconsider the harsh words you wrote. If you had a bad experieince or bad merchandise delivered, kindly write to [email protected] and we will be glad to help you. As far as the legiticamy of shopper approved, check this out on their site: https://results.shopperapproved.com/why-choose-us Do you think google partners with phonies?? THis comes from their page: "As an official Google Review Partner, Shopper Approved can directly display both your Seller Ratings & Reviews and your Product Ratings & Reviews throughout several strategic locations in Google, including; Google Ads, Google Product Listing Ads (PLA’s), Google Seller Ratings, Google Shopping, and Google Organic Search Results. We’ve been a strategic Google partner since 2013, and work with their review team on a daily basis to ensure that our client’s ratings and reviews are current, and show up everywhere that potential customers are searching, in order to maximize their visibility and generate more traffic."
Alex B.
I ordered a $900 chair on seatingmind. It took about 2 months to arrive. It was not packaged well and the chair was scuffed up. The lumbar piece that attached to the backside was broken. The lumbar piece is also poorly designed and the pieces that slide down over the back are thin plastic. I have no doubts that the new piece (if they ship me a new one for replacement) will break over time. They are not designed to support weight well. This was an unfortunate purchase.
Kristen H.
Order was placed June 11, have had no further correspondence regarding order status. Chair was >$1200, I would expect better customer service and updates.
Grace S.
If there is zero star I can rate, I will put a zero. Completely unsatisfied with the product. I can't get a refund and CS emailed to me to dispute with my credit card company. They can't refund to me. Such a scam.
Robert S.
One of the top companies that I have purchased merchandise through that is 100% consistent in every aspect of their operation - they are dishonorable and provide garbage product and zero warranty coverage. We purchased 2 chairs that, though rarely used, had broken mechanisms and parts that could not be replaced. When I inquired about the warranty coverage, listed as "12 years", I was immediately refused replacement. Good luck even trying to get a "live" person on the phone. Save your cash and inevitable frustration with Seatingmind, buy a new chair. Your spine and wallet will thank you later!
Katie C.
I placed my order on May 2nd and it's now May 30th and I haven't received any updates. Your language indicated that in stock items would ship within 7-14 days. I haven't heard anything nor received my order. Very frustrating.
Tiffany J.
I called no one answered. I emailed I didn’t get any response. I bought a product I didnt get an shipping info. I dont know what is going on with my order
