Excellent
Based on 81 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
First off, DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS COMMITTING FRAUD.We have been Authorized Dealers in the limited edition collectibles world since 2003, with one of the best reputations you can find online!
secretcompassonline.com (secretcompassonline.com) has 81 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 75 reviews with 5 stars · Clear filters
Tony D.
Used Secret Compass for many years Shane and his team have gone out of there way to ensure products reach me safely in the UK, also resolved any issues, communication has always been excellent and are a top collectibles distributor would not use anyone else.
Parminder G.
Secret Compass have always gone above and beyond in my long experience purchasing from them. Highly recommended.
Dylan D.
Exceptional service every single time! I’ve placed multiple orders with Shane and the team, and they’ve consistently delivered impeccable service. Communication is always prompt, friendly, and professional. Shipping is fast, packaging is excellent, and everything arrives exactly as promised. It’s rare to find a company this reliable and attentive — I wouldn’t go anywhere else. Highly recommended!
Olufolake
Great for collectibles.I have shopped several times with secretcompass online .Very helpful team. Fast responses and I was kept up to date with deliveries. Great option to pay in instalments and I love the rewards with purchases. Great stock of collectibles Shane has been fabulous with customer service 👍👍😁😁
Gary C.
Absolutely fantastic customer service! I ordered Weta Theoden on Snowmane from Secret Compass and the statue was known to have hairline cracks on the leg from the factory and even though mine arrived after Weta's cut off date for replacement, Shane at Secret Compass managed to get a replacement sorted with Weta. Had some other issues that were the fault of Weta but these were also promptly resolved by Shane. Can't recommend Secret Compass enough!
Brett K.
The original statue I ordered from Secret Compass was lost by UPS. I contacted Shane and he was very helpful. He refunded me instantly and I bought a different statue directly from them instead of through eBay (though eBay had nothing to do with the missing statue and were very helpful as well). This statue arrived in perfect condition and in a timely manner. I would recommend them to anyone that asked me and I will definitely do business with them again. Thanks Shane !
angelica D.
Fantastic quality and great service. Got my package in Miami in perfect condition right on time. Thanks again!!
Reply from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review! WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Daniel B.
i pre ordered the prime 1 studio batman sonar suit from secretcompassonline , they had the statue delivered to me within 4 months . i wasn’t expecting this statue till 1-2 years . definitely recommend them
Reply from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review! WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
