Secure Auto ShippingReviews of secureautoshipping.com

After speaking to a gentlemen online, being told someone would be in touch, I never heard again. I called someone a few days before departure and kept getting the run around, how someone else would call me. Complete info was not given to me until the day of pick-up, though could not come to my residence, drop of could not be at my location - had to meet them, driver was not friendly. I would not use this agency again.

Pros: The company is well staffed, so you are always able to speak to one of the representatives. Cons: Communication to the customer should be improved. Secure Auto Shipping promised that they would pick up my car on a particular Saturday. However, closer to the date of pick up, I received several calls from them offering me other choices of a pick up on a Friday or Sunday instead, based on when a carrier was going to be in town. Due to this change, I had to re-arrange my plans and drop off my car at a friend's place as I had to fly out of town. Furthermore, I was informed that a certain carrier was going to pick up the car, but on the day of pick-up another carrier showed up. I was not given a heads-up about this. Finally, the new carrier had not been given the address of my friend (which I had provided to Secure Auto Shipping), so the new driver was confused as to where the car was going to be.

Car was transported from CT to FL. Everything went fine until upon delivery of the vehicle I noticed the AWD light inside the car was on and wouldn't go off. I subsequently had to take the car to the Nissan dealership to see what the issue was. The dealer found a cable underneath the vehicle had been severed causing the light issue inside the vehicle. It cost me $200 for the repair. The dealer was fairly certain the car carrier caused the problem based on where the cable was and the fact everything was fine prior to the car being transported. Dimitri at Secure Auto said he would look into it and get back to me. It has been three weeks and I haven't heard a word so apparently my concerns and out of pocket costs to have the car repaired was not important enough. I am disappointed in the lack of follow up and for this reason I could not recommend this broker.

Easy set up, but once a carrier was found it wasn't easy! So many excuses! We had issues with pick up times and lots of craziness for drop off as well. The owner's name is Francisco and his wife handles all the calls. I forgot her name because I deleted her number right away because we'll never do business with them again. They had another blowout and long story short, we drove to them 45 mins out to get our car. Rude and inconsiderate of customer's time! Needless to say we did get our car in one piece so I'm thankful for that.