Reply from Select SaunasFeb 9, 2026
Hi Chris,
We’re genuinely sorry you feel this way, but we do feel that we've taken very good care of you.
From day one, we went well beyond what was required of us. When your delivery had issues, we personally covered $250 in complimentary accessories out of our own pocket , not the shipping company and not the manufacturer.
When your bench later broke, SaunaLife determined it was not a warranty issue due to the way that it was installed. Despite that, we still placed the replacement order at our own expense because we felt it was the right thing to do.
On top of that, when you had an issue with a hygrometer and demanded a full refund instead of going through the warranty process, we still approved it, even though this goes outside of our stated policies, and we were not reimbursed.
Many customers choose to purchase through Select Saunas specifically because we step in like this and handle issues even when the manufacturer won’t.
We understand delays are frustrating, but replacement parts for these saunas ship internationally and lead times are ultimately dependent on both the manufacturer and freight carriers. We’ve continued to push for updates and advocate on your behalf the entire time.
We stand by the fact that we did care, particularly behind the scenes. I will reach out to you as soon as I have a more concrete ETA on your replacements.
Alex
