Reply from SelfDecodeAug 8, 2022
Hi Marco, thank you for being a lifetime SelfDecode customer. I hope this reply finds you well. I want to reach out and personally apologize for any frustration you've experienced during our transition to SelfDecode 2.0. I definitely understand your concern about certain features being retired, and I'm happy to say that we have changes coming out within the next few months to reflect your feedback.
As you've noticed, we've made a lot of changes to the site, and we've been retiring features and reports that are not up to our standard of accuracy anymore due to new research being released. The reason that we transitioned to SelfDecode 2.0 is that we now use advanced, cutting-edge technology called SNP imputation. This allows us to get 10x more data out of your DNA file. You can learn more here: https://selfdecode.helpscoutdocs.com/article/235-what-is-imputation.
We have already started to release new versions of the Legacy features on 2.0. For example, the personalized genetics blog and gene and SNP packs are available on 2.0. We also recently released 83 million gene and SNP pages on 2.0, and we'll be adding more information to these pages soon. As you can probably imagine, updating this many pages with new information is a huge task. That's why we've kept the Legacy pages available for now. You can expect to see improvements to 2.0 within the next few months.
We are sorry to hear that you feel we are transitioning to 2.0 in order to deceive our customers into purchasing supplements from us. We're passionate about providing our customers with the information that they need to take their health into their own hands, so we take your concern about our intentions with the custom supplement tool very seriously.
Our custom supplement feature is a tool that we provide to make ordering and taking supplements easier--it is not in our business model to trick people into buying supplements. Ordering supplements from us is optional, and we only show the custom supplement feature on your dashboard. They're aren't advertized to you in your reports.
Please know that we value your review and opinion. We remain committed to providing our customers with a great experience, including great customer support and the most accurate, actionable DNA reports on the market. We want to help everyone improve their health and live better on their own terms.
If you have any additional concerns about the transition to SelfDecode 2.0, we hope you reach out to our support team. We look forward to chatting soon.
