Excellent
Based on 609 reviews
Self Storage 14.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
609 approved reviews, newest moderated first
Anthony N.
Great facility and location. Would have received 5 stars if they ran a vacuum more by the units and cleaned/ dusted more often. Also my unit increased by 29%. I can understand 10-15% inline with economic inflation but 29% is appalling and I am currently looking at other options for storage.
cobb
So far I have no comment the service is great.
Stehley, Guy A.
I submitted my vacate papers on the day I was moving out and told I had until 10pm to vacate. I returned at 6pm, and my code had already been disabled. I left for vacation the next day so could not vacate for 2 weeks, and your Wrigleyville manager fought me for a week before she granted me access and dropped the additional rental fee. I NEED ANOTHER RENTAL NEXT MONTH. PLEASE PROVIDE A DISCOUNT.
MC
Great place to store your stuff. Clean and temp controlled.
MICHELE R.
Everything from finding and securing a unit (including setting up billing and insurance), to actual storage during the summer, (it was for our college student while she was home here in CO for the summer), to move-out day, the final check-out, went so smoothly and seamlessly. The front desk staff members are FANTASTIC - professional, friendly, efficient - keep up the great work! Should we need to store things again, we'll be back. A couple more things: The security and climate controlled environment are/were also excellent.
Dee
Thanks for a great experience! Each time I was there it was clean and secure. I I would highly recommend!
DePaul S.
Customer service is abysmal. Mice got into my boxes. Do not give your people your money.
Reply from Self Storage 1Mar 1, 2022
We are sad to see this review. We sincerely do our best to provide the highest level of customer service to our tenants. We have regular pest control service, and to our knowledge, we've never had mice.
David
Great staff! Clean facility!
