Reply from SellaGadgetOct 21, 2019
We are sorry to hear you are dissatisfied with your final evaluation. Unfortunately, when we inspected this item, we found it to have some cosmetic damages along with a Password/PIN lock, which we have pictured and posted to your account. These issues unfortunately heavily impact the resale value of the device and the price we are able to pay for the item. To be as transparent as we can here your offer was only reduced because the condition of which it was inspected did not match how the item was represented when obtaining the online quote.
When you created your order with us you had selected to automatically accept the price should the quote change after the items inspections. Once this is selected we are not able to return the devices, as the quotes have automatically been pre-accepted and the order has been completed.
For future orders, if you would like the chance to negotiate the revised quotes or to have your device returned, please be sure to select "Contact Me" instead of "Accept the Price" at checkout.
We're unable to inspect the item again, as the order has been completed and the device processed. We do apologize for any inconvenience this may cause, but we have to quote the items based on the condition that we receive them in. As this device was received with a Password/PIN lock, we did have to make a deduction for this.
We do not offer a second inspection or any quote increases, unless we think that an error was made by our staff during the inspection process. Looking over this order, we do not believe that any error was made on our end. We can clearly see, from the pictures taken, that the device was received by us with a Password/PIN lock along with the cosmetic damages stated in our Inspection Notes.
It is the expectation of the Buyer, SellaGadget, that you, the Seller, have sent the item free from any Password/PIN locks, if you selected that this item was fully functional. We are sure to include in multiple areas that any Password/PIN locks will affect the quote amount. This information can be found in the hover over text for our questionnaire answers, Terms and Conditions, along with the order submission and reminder emails that we issue.
Here is a link with all relevant screenshots and pictures: https://imgur.com/a/SgJLSi7
TLDR: Seller did not read our clear verbiage before completing the order, their claims the computer would be sent password free and in flawless condition were false, and after we informed them we would not break the 'Terms and Conditions' they agreed to, they told us they were an attorney in an effort to get us to break company policy for them.