Reply from SellaGadgetAug 9, 2019
Thank you for your feedback, Alma.
You were messaged on July 31st, 2019 the following to your 'Member's Area':
"Hello ALMA,
Upon our initial inspection of this device, it would seem that this device has an account lock on it. Unfortunately, we are not able to test or purchase any items with an account lock.
If you know what the email and password used on this device is, please let us know. If we are able to unlock the item, we will be able to continue with the inspection.
If you do not know the credentials, we would be happy to recycle this device at no cost to you.
We can also return the device, if you prefer, but we do require a prepaid return shipping label be issued for the return. Please visit USPS.com or UPS.com and email a return shipping label to [email protected]. Once this is received we will package this item for return and update your online members area with details.
Please let us know what you would like do within 14 days. If we do not hear back from you within this time frame, after 14 days we will assume you would like the device to be recycled.
If you have any questions please let us know.
Thank you"
You have not responded to this message, and we have resent it today, August 9th to your account. Here is a link with a screen shot of the initial message and it's date: imgur.com/a/qZjXvmt
Sadly, it doesn't appear your assessment of "bad communication" is truthful.