Reply from SellaGadgetJul 5, 2019
Thank you for your feedback!
You selected "Accept The Price" before check out. This selection means you have seen and accept the LOW to HIGH range quote for your item, and once the inspection is complete, your payout is sent immediately.
It's interesting you would claim the only reason your quote was adjusted was due to "smudges" on the touchpad, when the reasons were the item being Password Locked, the item was in Fair Condition (including a crack in the bottom case), and the Battery Failed to hold 80% capacity. The original highest quote value was also not $77, it was $73. All our supporting info, including screenshots and pictures, will be in the link to follow.
Our Inspection Department found/pictured the following issues: https://imgur.com/a/MjX6NiJ
Unfortunately, based on the inspection of this device, the payout was appropriate. We're sorry to hear you were dissatisfied.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions
Reply to Update:
Thank you for your reply. Our questions are meant to be easy and streamlined, we also include hover-over text on each of the answers for additional clarification. For instance, the question “Do all functions work properly and device powers on?”. If you hover over the answer “YES” our hover overs text reads, “All functions work properly; no password locks or overheating, OS is installed.” For the answer of “NO”, our hover over text reads, “Device doesn’t power on, has a password lock, overheats, or OS is missing”. We show this in the imgur link in our previous reply as well.
Regarding the password lock, we mention multiple times that all passwords should be removed. As stated above, our hover-over text includes this in the first question of our questionnaire. 2.E of our Terms and Conditions also explicitly states, “To receive full Trade in Value Seller must accurately state the condition of the device. Any damages will affect the trade in value of the device; including but not limited to scratches, dents, scuffs, display malfunctions, cracks, power issues, temperatures in excess of 90C, bios or password locks, missing or corrupted Operating System, or any type of malfunction or excessive wear will significantly impact the trade in value of the device. “
In addition to both of those areas clarifying that all passwords should be removed, we also are sure to mention this in the “Order Details and Shipping Label for SAG00006183” email that we sent to you. In this email, we reminded you twice (in two different areas of the email) to remove the passwords. Here is a picture of the email, and the two sections highlighted that state this: https://imgur.com/a/dSsRy2U
Again, we're sorry to hear you were dissatisfied. However it is the customers responsibility to accurately describe the device in order to get the most accurate initial quote. As the device we received was not as you described, deductions had to be made. Unfortunately, based on the inspection of this device, the payout was appropriate.
