Reply from SellaGadgetNov 29, 2018
We are sorry to hear you are dissatisfied with your final evaluation. Unfortunately, when we inspected this item, we found it to have some cosmetic damages, which we have pictured and posted to your account. These issues unfortunately heavily impact the resale value of the device and the price we are able to pay for the item. To be as transparent as we can here your offer was only reduced because the condition of which it was inspected did not match how the item was represented when obtaining the online quote. We understand this can be a bit frustrating but we do try to be very up front with our entire process and these defects should have been checked when obtaining an online quote for a more accurate estimate.
Regarding the shipping, we do provide a free shipping label but do not offer or provide packaging or packing material. This is due to the fact that packing materials should not be that expensive, and we wouldn't be able to be competitive with our pricing on these items if we offered them for sale. Having said that, a box and packing material should not cost $35, it sounds like UPS gave you the wrong information or charged you too much. A box should be around a dollar or two and packing material, even bubble wrap, isn't over $30 dollars.
Also, we do not charge any fees here. We sent the $124 to you, via your selected Payment option of PayPal. We have no control over the payment processors (Amazon, Chase/Zelle, or PayPal) or any fee's that they may charge for using their service. Specifically with PayPal, the only way to circumvent the fee is to send the money as "Friends and Family", which we cannot do as this is a bannable offense. If you want to refund the money back to us, we can re-issue payment via Check, Chase Quick Pay, or Amazon e-gift card; they may not have fees or the fees may be less.
If you have any questions, please let us know.