Reply from SellaGadgetOct 1, 2018
We are sorry to hear you are dissatisfied with your final evaluation. Unfortunately, when we inspected this item, we found it to have some cosmetic damages along with severe overheating, which we have pictured and posted to your account. These issues unfortunately heavily impact the resale value of the device and the price we are able to pay for the item. To be as transparent as we can, your offer was only reduced because the condition of which it was inspected did not match how the item was represented when obtaining the online quote.
When you created your order with us you selected to automatically accept the price should the quote change after the items inspections. Once this is selected we are not able to return the devices, as the quotes have automatically been pre-accepted and this order has been paid out and processed.
All of our user accounts are encrypted and we do not have access to them; there is no possible way that it was changed from our end. It is also not possible that it changed from what was originally selected by you at checkout. We are showing, from our logs, that this selection was chosen and input on Sunday 23 September, 2018 08:33:43 pm. That is the same time that the shipping label was provided (according to UPS' website), so this was indeed the selection that you chose at checkout. We apologize if you accidentally chose the wrong option, however once this option is selected we are not able to change it.
For future orders, if you would like the chance to negotiate the revised quotes or to have your device returned, please be sure to select "Contact Me" instead of "Accept the Price" at checkout.
Additionally, we have taken a screenshot of your order page showing this selection, which was uploaded to your account for you to review.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions