Great
Based on 287 reviews
Sene4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elevated essentials made to fit.
Sene (senestudio.com) has 287 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 53 reviews with 1 star · Clear filters
dennis T.
Do not buy anything from this company. It is an absolute rip off and con job. You enter in all this info about your desired fit but it will never come out right. They will not refund you or respond to your requests for a refund. Absolute joke of a company. Worst shopping experience ever. If you order from them be prepared to throw away a lot of money. Not worth it at all
TK
I ordered a custom suit from Sene and paid extra for their “Free Returns, Remakes, or Exchanges” add-on. The suit arrived with a poor fit in poor quality for a $550+ purchase. The polyester material was equivalent if not thinner and more flimsy than the <$50 golf pants I ordered from Amazon. When I asked for a refund, I was told only store credit was available, even though the returns restriction wasn’t clearly disclosed at checkout. The “Free Returns” messaging was misleading at checkout page, and was only available behind secondary clicks in cart. After trying to resolve it directly, Sene responded with numerous screenshots of their website pages. Definitely not a customer-centric company. Absolutely worst eComm experience overall and I would not recommend Sene. First time in my life going out of my way to discourage potential buyers.
Steven G.
Ordered a custom t-shirt June 23 and it is now July 18th. Was supposed to be completed and shipped within 5 business days. I believe this company has problems in obtaining its materials. I will never order again from Sene.
Reply from SeneJul 24, 2025
Hi Steven, Thank you for reaching out and I apologize for the unexpected delay. As per our email correspondence, we've explained that we had a delay with our mill which is why your order was delayed. Your Custom Fit Cumulus T-Shirt is already in transit to you and we've provided compensation for the delay. I'm sure you will love the Cumulus material once it arrives, this one star review is not for the shirt itself but for our unfortunate delay, for the record. We've restocked a much higher volume of material this last restock from our mill to avoid this in the future. The Cumulus material has been extremely popular, and has been selling out much faster than our mill could restock it. Thank you for your patience and let us know how it fits once it arrives!
BJ T.
I wanted to like the suit but unfortunately the fit and material were sub par. The suit definitely stands out as inferior if you are around anyone else with a real suit. Additionally they had wording on there website in multiple locations saying you receive a free refund… don’t trust them. They went back on this and changed their policy. Even though that was the only reason I was willing to try their product. I tried with one of there shirts and they refitted me 3 times and never got the fit right. Do not purchase through them
Reply from SeneJul 24, 2025
Hi Bj, I'm very sorry to hear we could not get the perfect fit for your shirt. We're open to free remakes and alterations for all custom items, but they are not eligible for refunds as per our return policy. These garments are made to order and a one of a kind fit which is why we offer store credit, free exchanges, free remakes and free alterations only. The suit is a stretch suit, with four way stretch and is machine washable, hence the name FlexTech Suit. It's not a traditional wool suit which is why it differs from "regular" suits, it's actually why our customers love it. I do understand if you dislike the material though if you are accustomed to wearing traditional suits. Thank you for trying us out and if you are open to the store credit or another free remake, let us know.
kayarash
They’re extremely dishonest with their selling process. After my suit arrived and the jacket and pants were awfully mismatched in sizing, I started their fix it process and it turns out they don’t actually reimburse you for local alterations as promised during the purchase. They give you “store credits”. So you have to spend more money! That’s just false advertising. The process itself is also very slow. Took them a month to ship the suit and it would have taken another 1-2 months to have it fixed by them. All that aside, their “smart sizing” is useless, and the suit itself feels very cheap. Almost as if bought in bulk from China and just slightly adjusted. I don’t recommend them at all. Save your time and money. —————————— Since I can’t reply to their shameless response, I add it here as an edit: The timeline they’re claiming here is absolutely false. It’ll take about a week, at best, to arrive then per their claim 3.5 weeks, possibly longer, to fix. Then they’ll ship it with the slowest method possible as they did initially. Best case scenario it’ll take two months. Secondly, the “store credit” was not mentioned once during the checkout process. Only deep in sub pages. At the time of purchase it’s all “we’ll reimburse for local alterations”. Last time I checked, local tailors don’t accept imaginary store credit as payment. Thank you for also proving my point. The suit size was good, but the pants were sized for at least 1.5 sizes smaller. Which begs the question, what tailor would make that and think yeah these match, I nailed it. Answer is bulk bought and tweaked slightly. When I said the suit is perfect, it wasn’t referring to the cheap material. And I was being polite to your rep. I had both the pants and the suit tailored locally so they’ll actually fit me. You are running a cheap shady business and I hope people find these reviews before wasting money at your store.
Reply from SeneJun 5, 2025
There are honest reviews where there is legitimate feedback and we are eager to learn from them. Unfortunately this review is not honest and doesn't represent the real situation, for all the readers out there. In our email correspondence, you even said that your jacket is perfect, only the pants are a tad too tight on the waist and seat. We're happy to alter it in house for free and provide a free return label as well, but since you're in a rush for your girlfriend's graduation, we recommended an alternative option to alter the pants locally and we would reimburse that cost in store credit. Our Return Policy clearly states we reimburse local alterations in store credit. We're not the only clothing company that does this, it's actually common in the industry. We're happy to alter it in-house for free and provide a free return label, but since you were in a rush, you declined. It's also not true that it took months, our website clearly states it takes 3-3.5 weeks to manufacture and ship out the custom suits. You ordered on April 25th and we shipped it out on May 19th, which is 3 weeks and 3 days, so there were absolutely no delays and we delivered as promised.
Paul
A couple of years ago, I was constantly getting SPAM from this outfit. When contacted directly, they denied having an account using my e-mail and denied that it was on any mailing list. Reported to the UK ICO and left a negative review here, and miraculously the SPAM stopped... Well now they are at it again, and again deny it so again reported to the ICO and getting another bad review here, hoping that STOPS the SPAM SPAM SPAM.
Nicholas L.
The Blazer I purchased is complete trash. It's made of very cheap material and looks that way. In addition to this, the return policy is a scam. Don't get trapped by this trash company. You have 14 days to return an item, but to initiate the return, you will have to go through all of the customer support communication and steps, which takes 14-days. Custom or "unique" items, as they put it on their website, are not returnable at all.
Johnny S.
I really like the fabric and wish it would have worked out, but they're marketing a custom suit, but are unable to take actual measurements that would cause the suit to fit properly. I sent my suit back once and it took 3 weeks then when I got the re-make back it still didn't fit properly. This means I'd have to send it in again and wait another 3 weeks for my suit. There was way too much fabric in the pant legs, suit jacket arms etc. I love the fabric and wish you could have tailored it to my satisfaction since I would have wanted to keep the suit. Customer service is slow to respond, you can't call anyone and meanwhile I paid for a suite months ago and still can't use it. Waste of time.
