SenmitReviews of senmit.com

You need to be an above average metal fabricator and MUCH more than a DYI guy to buy from Senmit. They left out critical components and their instructional video was not helpful. A lot of money with little help.

I ordered Senmit cable railing system items through Amazon and directly from the Senmit website. The items from Amazon arrived promptly except I received one wrong item. For the items ordered directly from Senmit website, I never received a tracking number or itemized invoice of ordered parts and tracking it down through SHOP did not work. I received a partial shipment and one item I received was short parts. I am still awaiting delivery on the remaining order after three weeks. Senmit does respond to my email inquiries saying it will be shipped shortly but their invoice and tracking system are poor. If you use the fascia mount system as I did, check your local building codes. The wire spacing is three inches but the distance between the deck and first wire is four inches because the fascia mount pulls it away from the deck. Their website lacks tips on design even though they send a nice 3D model. The posts I received were sturdy and mounted nicely.

The hand rails provided do not meet building code. Senmit offered to send railings that meet code (which is nice), however now after 2 weeks, I have no tracking number and nobody will return my emails. There is literally no way to get a hold of anyone other than email. Weeks are going by and I cannot get my home to pass inspection forcing me to find another solution. Not pleased with Senmit customer Service.

After the order was placed, Senmit didn't give any update when the order will be processed...let alone the estimated delivery date which is important to plan my project... it has been 8 days , tried their online chat but they do not respond... still waiting ....