SenselashesReviews of senselashes.com

SCAM, EXTREMELY BAD, stay away from this company. We placed an order over 2000 Dollars with Tina from Senselashes, the full order arrived damaged and broken, we provided photos and video evidence. We could not sell or use any of the products. They accepted fault and said they would resolve the issue. We asked for a full refund, once we did this, Tina has been constantly ignoring me and my business partner. We have also contacted Sunny who has also been ignoring our messages. They are scammers and I would stay away from this company. I have been told by multiple people they have gone through the same experience. They so happy to take your money, but then fail to deliver what was ordered. We will be taking this to social media to warn other people about this company, as well as our solicitors in China to take action against them. We have contacted them via Instagram, WhatsApp (multiple numbers), email, no answer and no refund.

This is the worst experience I’ve had. I spent quite a bit of money and my order still says unfulfilled and I can’t get a response from anyone. At this point I just want a full refund but nobody replies. Will never order from them again.

Still didn’t receive my order or even an email with my track & trace code. Inwas usually very happy with them, but now.. I’ve been waiting 1 month for my package and still didn’t receive anything. Customer service never responded to my in app chat or mail. I want my products I spend a lot of money on or my money back!

I spent over $1200 with them but trust me, it means nothing when you run into any issue. They refuse to take accountability for misplaced or undelivered packages and want you to sort it out yourself with a delivery company which surprise surprise, has no contact info. The company will leave at a random location, mark the package as delivered, and that will be the end of that. The best they will do is “open a case” and then ghost you because they know they can find more suckers like myself to keep cash flow incoming. When you order, please try see past their “Honest Review” and ask why a company would title them this way. I know whoever reading this has no reason to believe me, however I suggest you run the other way when it comes to you guys.

DO NOT BUY!!! I placed a very large order. After three weeks, I emailed customer service because I still hadn’t received anything. I was told that all the items I had ordered were out of stock, but I don’t understand how that’s possible when they are still available to order on the website. I then received an email saying it would take another 7 business days for my order to arrive. Two weeks later, I still hadn’t received anything. After waiting a total of five weeks, I requested a full refund. Without any response from customer service, I suddenly received an email saying that my order had been cancelled. This has been extremely disappointing and frustrating. I expected much better communication and service.

Terrible product will never buy again

Almost a month and my order didn’t arrive, also they don’t answer costumer service

Heads up to other lash artists: SenseLashes’ system showed my first order as “unpaid,” so I placed a second order. I received two identical orders and provided proof (emails/screenshots) asking for a full refund. They refused and offered only $20. This mistake is entirely on their system. I’m sharing my experience so others can avoid wasting money and time. Professional suppliers should be accountable.