Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Sentry Management
With more than 40 years experience, Sentry manages HOA associations, COA associations with local offices in FL, GA, VA, AZ, ID, IN, MD, MO, NM, SC, TN, CO.
Sentry Management (sentrymgt.com) has 78 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
Sentry refuses to credit payments made to account. locked out of community portal and can't make current payments....which now puts me in arrears and they apply late fees. have been trying for over a month to fix this but Sentry in Michigan whines that sentry in Florida controls the situation. Really? YOU got my money but you refuse to credit me. call someone in Florida and fix this. WORST MANAGEMENT COMPANY IN THE UNIVERSE. these people should be investigated by Michigan Attorney General.
RG
Rolanda G.
Sentry Management (Missouri) has placed…
Sentry Management (Missouri) has placed a lien on my property due to an ongoing 3 year or more nightmare or shall I say money ploy. Their resolution has been to make the lump sum payment or we're going to proceed to add more chaos to your life. The Admin. Asst. and the Sentry Board would rather take a homeowner through HELL rather than rectify the matter with a reasonable resolution. Due to no fault of my own, I've accumulated over $1,800 worth of interest/late fees due to a discrepancy/unnecessary late fee charge back in November of 2020. Sentry says the payment was delivered to them later than the due date. However on personal bank statements, that have been copied and shared with Sentry, it shows the payment was withdrawn from my account on time. I've gone back and forth with the A.A. and the Board for years, so finally in December of 2023, they offered a settlement for me to pay half of the fees which was ridiculous, unfair, and rejected. Why would I settle for that if I've paid my HOA fees ON TIME? Additionally, every single billing cycle moving forward to this day, I've been charged interest/late fees stemming from 2020, although monies are withdrawn from my account monthly and on the due date. I currently have a credit score of 782 and do not have issues with paying my bills. Lastly, I've gone through several different mental stages over the years due to the stress and anxiety of the A.A. and the Board being so COLD and absolutely unwilling, almost reluctant to help especially when communicating with her/them via e-mail or phone. Additionally, I've had to reach out to her on several occasions for a reply/feedback, even after dropping off personal bank statements. The latest information shared is that it's my bank's fault now, initially it was all my fault. So since the settlement split rejection, they've implemented a lien and/or haven't taken any responsibility that their system may have caused the issue of the payment draft being late. FYI: My irrigation/sprinkler system hasn't worked in over 3 or 4 years, however I guess that's my fault as well. BEYOND FRUSTRATED!!! In the progress of seeking legal assistance.
CK
Cesca K.
Sentry doesn't care; Little Turtle Chippewell doesn't care
Please explain why we, at Little Turtle, have the worst maintenance department, the most maintenance needed and yet I went into the maintenance office because Tom tried to scare off some friends who are here to help me with some drywall issues AND will be heading to the pool yet he's worried about the 'guest parking' spot (one spot). NOBODY IS THERE (its 1:45pm) AND TOM IS WATCHING YOUTUBE IN THE OFFICE. GET OUT OF THE OFFICE AND START PERFORMING ACTUAL MAINTENANCE. This is where your increased fees are going.
JH
Jan H.
Have dealt with them as owner and as…
Have dealt with them as owner and as board member. Absolutely the worst experiences. Financials are a mess. Sentry property manager continually gets the statutes wrong. They overcharge and under deliver. They actually find reasons to charge over and above your contract for everything.
PL
Peavy L.
If I could give less than one star
If I could give less than one star, I absolutely would. This property management company is so unorganized, full of excuses, never helpful, and in fact, contrary, at almost every turn, I would never recommend using this company for those reasons and a host of many more.
LM
Lisa Mauldin D.
AP department is horrible
Our community just recently went to the new community pro system and it's horrible. Sentry did not bring over our vendor information to the new system and now are refusing to pay people until they have info in set up in their new system. Hey dummies pull this information from the old system, it's all there and all are in compliance. I know of communities that Sentry doesn't even pay their bills so the power has been cut off at the clubhouse and now their pest control is disrupting service until payments are caught up. Their AP department is the worst!!!! Our local office has been great at trying to help but their hands are tied.
CS
CrystalX S.
This company is absolutely horrible
This company is absolutely horrible! They let fake board members use poa funds to sue property owners for their properties and try to push people out. They don't take complaints seriously
BT
Bath T.
Not very responsive to issues
Not very responsive to multiple issues, multiple attempts. Eventually if you're willing to make@ least 3x attempts on each issue to get their attention. Apparently the squeaky wheel gets the grease. The website is useless as is Clickpay in getting auto pay set up. I consider myself computer literate, but apparently the ability to use these sites is a computer science degree. 5 weeks to get approved for a basic exterior project
