SephoraReviews of sephora.com

Ich habe Paar Mal bei Sephora bestellt und nie mehr wieder!!! Ihre teuren Produkte, die meiner Meinung nach (und nach meiner eigener Erfahrung) nicht Mal 1 € - Qualität haben, können sie selbst verwenden. Für mich ist es reine Veräppelung. Sogar bei DM gibts bessere Produkte!!! Nur das einzige Produkt hat mich überzeugt, und zwar die flüssigen Lippenstifte, sonst nichts mehr

My first products haul received by SEPHORA today with an essential holiday vibes and shower creams capsules with fragrances five, cotton cherry monoï mango and lagoon. Five too an essentials beauties products with set SOS. Marlene S

Placed an order Nov 22, 2021 for christmas gifts. Called multiple times (very long waiting times) and customer service couldn't issue a refund or reship mi items because package was in transit. Carrier was LSO (what happened to fedex, ups, etc?!?!). They didn't offer any other option but to wait. Finally on February 2022 they made a request for refund without promising it would be approved. Unbelievable, I purchased makeup that I didn't receive, they had my money since november, and no items arrived at my home. I would have expected a different response (we are very sorry, i will follow up on this and call you back, anything). So Finally request got authorized for refund (AS STORE CREDIT!)....with the following message: Thank you for your inquiry about a refund for your missing shipment. I am glad to extend a refund in this instance. I have processed this refund, and you will see this in your Sephora account as online store credit. It is important to us that you can receive your deliveries successfully since we want you to be able to enjoy your amazing products, so please be sure that your address on file is correct for us to continue shipping to you at this address without further issue. Please know that future issues with an order at this address may not be eligible for a reshipment or refund. Best regards, Laura FUTURE PROBLEMS WITH MY SHIPMENT NOT ELIGIBLE FOR REFUND!!! AS IF IT WERE MY PROBLEM THE PACKAGE DIDN´T ARRIVE. SEPHORA CHOSE THE SHIPPER!! I HAVE NEVER HAD ANY PROBLEMS IN THE PAST WITH DELIVERIES. I DO NOT TRUST TO BUY AGAIN FROM SEPHORA, I DIDN'T GET CHRISTMAS PRESENTS, AND I HAD TO WAIT MONTHS AND MANY PHONE CALLS TO GET MY STORE CREDIT BACK!! I WANTED MY MONEY BACK IN MY CREDIT CARD!!!

Bonjour , Ma copine et moi sommes passés Samedi vers 17 h sur Thionville et nous sommes arrêtés à la zone marchande de Carrefour .Je voulais lui offrir un parfum pour la future St Valentin . Il y avait beaucoup de monde , et nous avons fini par le trouver .Nous sommes allés le régler en caisse.La caissière était en train de nous expliquer les avantages de la carte de fidélité et une responsable arrive pour lui ordonner de faire des échantillons d'un ton sec et autoritaire en interrompant brutalement notre échange . Du coup nous avons refusé de créer la carte , avons réglé le parfum et nous étions mal pour la caissière souriante et professionnelle . La pratique commerciale du magasin est à revoir de fond en comble car les responsables se permettent d'interférer avec les clients.

I love Sephora! But i wish they had more shipping carrier options, and more discreet packaging. I don’t trust UPS at all. And I was wrong to give it another chance. Ordered a few items and it got delivered at 10AM, they knocked once, then left. I got up a couple minutes later to check and there was nothing. I doubt anyone stole my package in that insane short amount of time and it could only mean the carrier took it back/stole it. My tracking still said delivered at front door but there was nothing even after checking everywhere I possibly could. Never changed so I reached out to Sephora and got it reordered. I just hope they don’t steal it this time. And I hope in the future Sephora gets rid of their logo in their box, as it does seem tempting for others to steal.

Consegna prima del previsto, tutto intatto come sempre, i campioni che avevo richiesto c'erano entrambi. Tutto perfetto!

Placed first order at sephora.com after getting gift card for Christmas. I asked customer service who they used for shipping and was told by customer service it's fed ex. NOT TRUE! Why lie to a brand new customer on their 1st order. Not OK. My sephora package has been on a UPS truck in MY small city for 4 days.? Every day it says "out for delivery". This right here is why i refuse to order anything via UPS. I will not order anything from sephora again. This is ridiculous. If you order directly through arden, lancome, laura mercier, etc, they all ship via Fed Ex, they know UPS is a joke. With the money sephora charges they seriously need to use fed ex. I needed these items when they were supposed to be delivered. A huge storm will be in my city tonight. I seriously doubt ill EVER see this order. Lesson learned. I see NO point in ordering at sephora when I can get everything cheaper elsewhere with free gifts that are truly gifts and 2 day fed ex free shipping. If you dont see a 20 or 25% off coupon, the major lines will all offer that with complimentart fed ex shipping. Just call them. Had I known UPS was the shipping method, I never would've ordered through sephora, and definitely will not again. What a waste of time & money.

Non vado più, il personale in genere non è molto professionale, non rilasciano mai campioni di prodotti ( anche se si spendono cifre importanti), non sono interessata all’” omaggio”, ma a poter provare i prodotti prima di acquistare. In altre profumerie funziona ancora così e mi trovo molto meglio.