Jill R.
Outstanding, patient customer service
All my questions were answered and I did not feel rushed! Very unusual to find good service like this these days, so refreshing!
Reply from Sequencing.comMar 7, 2023
Hi Jill - Thank you for your review.

Excellent
Based on 724 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 599 reviews with 5 stars · Clear filters
Jill R.
All my questions were answered and I did not feel rushed! Very unusual to find good service like this these days, so refreshing!
Reply from Sequencing.comMar 7, 2023
Hi Jill - Thank you for your review.
Marc B.
Fast and friendly support
Reply from Sequencing.comMar 1, 2023
Hi Marc - Thank you for your review!
Jeffrey L M.
Having my entire genome sequenced has been useful and I am sure will continue to be going forward. I am very glad that I can download my entire genome (and unlike some programs it's not being held hostage) No big surprises but a lot of confirmation about what I thought I knew.
Reply from Sequencing.comFeb 22, 2023
Hi Jeffrey - Thank you for your review. We're firm believers that you own your genome data and should always be able to access and download it (and, if you choose, permanently delete it) at any time while we help keep it safe and confidential.
Ashlie
The response was very quick and they were very supportive. They resolved my issue in an exceptionally timely manner.
Reply from Sequencing.comFeb 17, 2023
Hi Ashlie - Thank you for your review!
Derek L.
I received my results a few days ago. My wellness and longevity report, rare disease report and Healthcare Pro reports are amazing. Within 3 days of receiving the Healthcare Pro Report my doctors are putting it to use! You helped solve several lingering medical mysteries and anomalies while also placing me in a position to receive life saving treatment in early stages of disease should any genes trigger things to become a problem. My doctors are stunned by the insights gained, the thoroughness and quality of the sequencing, and ease of use the reports provide and all of it for a very competitive cost. They are happy I had listened to my intuition and pressed on when WGS testing through health system networks was far beyond my financial reach even if it was approved by insurance. [Which it wouldn't have been.] I can only assume there will be many more clients coming to sequencing.com as word spreads. I like that you now offer expedited processing which is still a good bargain price. All while maintaining the more affordable bundles/kits. You have even improved the time it takes to receive your delivery of results and reports for those kits that aren't expedited. There are plenty of us whose lives this info will save when facing obstruction from network/hospital systems and insurers. Thank you.
Reply from Sequencing.comFeb 17, 2023
Hi Derek - Thank you for your thoughtful review and the feedback about our WGS service and reports. We work hard everyday to make genetic-based insights accessible and useful to everyone, and we greatly appreciate hearing about the beneficial impact you've experienced. Thank you for your very kind words.
Nelly
Comunicare rapida....
Reply from Sequencing.comFeb 14, 2023
¡Gracias por su revisión y comentarios!
Steve B.
The answer was the right one.
Reply from Sequencing.comFeb 13, 2023
Hi Steve - Thank you for your review. We're happy to hear our service provided the answer you were looking for.
EE
Swab kit process was most simple test. Swabbed my cheek, sent back, and voila, genome sequenced in around two months. Their website looks very different from before as they changed it and made it nicer but it has taken me some time to figure it out. I personally like their policies on privacy. Some reports are not so great like the baldness report (I'm bald but my risk was moderate risk) but other reports I have found to be fantastic like the medication reaction report. My advice is to make sure to review the sample report first.
Reply from Sequencing.comFeb 11, 2023
Hi EE - Thank you for your review and the feedback about the reports. The Medication and Drug Response analysis is a great report!