Great
Based on 397 reviews
Sernes4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon!We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change.All of our products are crafted with an obsessive attention to detail.With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Sernes (sernes.co) has 397 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
397 approved reviews, newest moderated first
COLLEEN D.
Great quality and fast delivery. Will definatly shop here and recomend this site.
Reply from SernesDec 3, 2020
As a matter of fact, great quality and fast delivery actually are own most 2 important goals, Colleen Will defiantly wait to see you again soon Stay Healthy :) SERNES
charles O.
I came across the website and liked some of the designs. I read everything I could read up on them, especially as it concerns shipping and return policy. The size chart on the website was inadequate for me to determine my exact size. So, out of an abundance of caution, I decided to do a test buy— bought a few inexpensive items to determine the quality, and the size I'll need if I were to make future purchases. Sernes touts their 1-3 days express shipping. However, they have failed to live up to this motto. My order is yet to be delivered after a week and two days since placing that order. Frankly, it's becoming quite frustrating, irritating, and annoying. REVISED REVIEW AFTER RECEIVING SHIPMENT: I have received my package. It came in on the 12th of December (The order was placed on 24th Nov.). It's worthy of note that Customer Care and Sernes did step up their support (they created another order to replace the original). Eventually, the original package did arrive on the aforementioned date. Although the entire ordeal wasn't their fault (UPS, their official carrier, was responsible), I still feel this was part of the Sernes experience. With all honesty, If you're going to claim the credits for fast shipping, you should also own disappointments of this manner. This review details my honest opinion about my first experience with this brand.
Reply from SernesDec 3, 2020
I feel your frustration Charles, but I would like to add a few things On the Cart page, one step before you actually pay the price, we are declaring that shipping takes 2-4 business days I looked through our system and your order was fulfilled one day after you put it. 4 business days since then would be yesterday. Our customer support has replied all of your emails in a couple of hours, has been in contact with courier and has provided you with answers given by the courier. Now courier says they have corrected the postal code and the estimated time of delivery indicated on their website is tomorrow This makes our delay as 2 days which we are extremely sorry about and will definitely contact the courier to avoid situations like this in future Stay Healthy :) SERNES
Megan B.
Make sure you read everything before purchasing items. Sale items can’t be returned, if you return something you don’t get your money back only vouchers to send on website. Shipping does not include import duty so that was a nice surprise to get a hefty amount for UPS. Jeans maybe nice but the website is a conn will not be buying from here again!
Reply from SernesDec 3, 2020
I'm sorry that you feel us to be a conn, Megan. I went over everything that is mentioned on our website and so far I couldnt find a gray area that indicates we are hiding something. We have dedicated a part about returns and deliveries and explained everything we believe: about the store credit, about exchanges, and about sales; that part is available on all pages of our website, until checkout Same goes for import duty and taxes I wish you would have contacted us directly about the issues: we would have told you that we had been on sale all November so we made an exception on the no-return rule for items on sale and you actually could have returned them for something with the same price; and we would have surely helped with the import duties as we have for other customers before Stay Healthy :) SERNES
Sc'Eric (aka S.
Great graphic design. Quality craftsmanship on the original, lightweight denim. The "destroyed" weathering did compromise some threading that will cause the left, front pocket to become dis-attached to the pants in the near future--which, for the price of a new pair of jeans, is a concern. Love the button-fly. Love the overall fit. Love the textured layers of paint! Wish the front pockets weren't situated so vertically-close to the outseams, though it's not a dealbreaker like on some brands. (Pockets with ergonomic angling are much less likely to develop stress tears.) Overall, very happy with the purchase--as my star rating indicates. Your mileage may differ, though I suspect not.
Reply from SernesDec 3, 2020
Thank you Eric for your honest review; we do appreciate all the suggestions and will take them all under advisement Overall, we hope you come back again soon Stay Healthy :) SERNES
Bobby F.
Super jador Les pantalon et Jean bonne qualiter et livraison rapide moin de 1 sem dépend kand tu le comande
Reply from SernesDec 3, 2020
Thank you Bobby for complimenting the quality and delivery of our products We hope to see you again soon Stay Healthy :) SERNES
Jorge G.
I have found this store throught Facebook advertisements, searched a little for it online and I made a purchase of 3 pairs of jeans. They reached me 2 working days after from Turkey to Portugal. Amazing! I love the jeans. They really fit well and they have a really awesome design. Also received a promo code with 20% discount for the next purchase. Congratulations!
Reply from SernesDec 3, 2020
We love that you love our jeans Jorge Keep coming back and more promo codes will come to you Stay Healthy :) SERNES
Robert C.
I ordered Jean's Van Gogh and they are wonderful tight and comfy and took 4 days to arrive and customer service is incredible. Plase stay like this :)
Reply from SernesDec 3, 2020
We promise to try our best to stay at top of our abilities Robert Hope to see you back again soon Stay Healthy :) SERNES
Simon B.
I have only received great service from this company so far, the clothing is of a high quality and when I have requested returns/exchanges, the customer support team have been gracious and very helpful.
Reply from SernesDec 3, 2020
Thank you Simon for your warm words and compliments We hope that you keep coming back for more orders Stay Healthy :) SERNES
