Average
Based on 284 reviews
Serta3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night.With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains.Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.
Serta (serta.com) has 284 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
284 approved reviews, newest moderated first
Kathryn B.
Our whole experience was solid. The website informative and we were able to actually go to a store to check mattrtesses out first hand!!! a HUGE help since SOOOOOO many manufacturers only do online work. Communication on status from start to finish was timely. Actual set up with delivery was as promised. The workers were professional, prompt and thorough. VERY SATISFIED and LOVE the mattress:)
Leslie F.
It’s not as comfortable as advertised
Reply from SertaSep 16, 2026
Hi there, thank you for taking the time to review your Serta Mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to your retailer to begin the return/exchange process. That way, you can work toward getting a mattress more suited to your sleep needs so that you can get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Keisha B.
The delivery men were very friendly and helpful.
Sallie H.
After a horrible experience with Mattress direct, it was wonderful dealing with Serta. Very professional and truthful. Did everything they promised.
PFong
Bought Novaform and Casper. Killed my lower back for 90 days and had to return. This Serta Perfect Sleeper Innerspring Mattress 2023 is perfect perfect! Lower back pain went away and sleep super good! I got the plush pillow top and I am a side and back sleeper (mostly).
Beatrice C.
Delivery service was good.
Reply from SertaSep 7, 2026
Hi there! Thanks for taking the time to review your Serta mattress. We truly value our customers' feedback and would love to learn more about your experience. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Brenda J.
I’m very happy with my replacement mattress. Everything went well and appreciate how professionally it was handled.
askadoctor.help Liz P.
Good support.
