ServproReviews of servpro.com

I was told several different versions of why the estimator was not calling/showing up. I wasted lots of time waiting, and then was told, "I don't know why you were told that." I canceled and will NEVER seek their services again. According to reviews I just read, it looks like I made an excellent decision.

The agent for Servpro was to coordinate with all require sub-contractors in order to complete a residential mold remediation project in a professional and timely manner. Other than providing a cost estimate this agent's skill level falls far from what's required to accomplish any such task! When asked as to when the contractors are going to arrive on site - His response to me was "I have no idea, no one works for me and I have no control over their schedule" So, here we are in Florida, two 84 year ole' folk, with medical issues, 7 days in & still counting with no A/C or hot water, and a Servpro representative who obviously hasn't a clue nor does he "shive-a-git"

DO NOT LET SERVPRO INTO YOUR HOUSE. A Servpro crew from Guelph was sent to our house in Ottawa by our insurance company to help clean up after the Canada Day flooding. The crew did not have a clear understanding about what they were supposed to be doing. They began work without any worksite preparation. The manager reassured us despite the age of our house, testing for asbestos was not necessary because they "treat the job as if asbestos is present". Materials containing asbestos were improperly removed, transported, and disposed of. (After we parted ways with Servpro, we hired an independent company to perform asbestos testing, and the results came back positive.) The house was not sealed off from the work area and the HVAC registers in the room were not closed, including the return vent, which was directly in front of the furnace, and which we specifically asked to be covered. Asbestos-containing materials brought through the house were not in sealed bags. Materials fell on the floor on their way to the door. A trail of material was left between our front door and the open pile they tossed the broken bags upon. When we presented our direct observations about how the work was done to the manager, she insisted we were wrong because "that is not how they do things". We were never provided with any paperwork of any kind, despite multiple requests. Two valuables went missing, including an AirPods Pro case that pinged all the next day from the parking lot of their hotel. The manager suggested it was in the garbage, then returned it, damaged, the day after. The money clip full of cash that went missing during this time never resurfaced. While we cannot prove who took it or where it went, its disappearance during this window is deeply frustrating. The manager claimed work was done that clearly was not, maintaining the claim even when presented with evidence to the contrary. She said they could "do it again". We had someone else finish the job. DO NOT LET SERVPRO INTO YOUR HOUSE.

Just got off the phone with Servpro. They wanted me to file an insurance claim before they would want to work on it; It's expensive they said. After saying I would pay for out of pocket, and I needed service as soon as I could get. Insurance was what they wanted. So, with my 2 5x5ft areas surrounding my bathroom door, I'll do it myself. my insurance is a 3,000 dollar deductable. Granted if the bill was astronautical I could have filed one. - that being said I was well willing to pay up to 10k out of pocket to get it done before more damage sets in. I will take your advice and call the insurance company, while i do it myself. I imagen with the run around we will need to tear walls and replace floors.

Worst company ever!!! Nothing but a scam!! They need to be put out of business!!! We had to sign a work order for them to come out and we asked twice for a quote before starting work they never gave it to us!! Long story short I build custom homes in denver had them clean mud out of a basement from a heavy rain storm the house was only in framing no drywall flooring nothing !! Just got a bill for 20k for 7 hours of work and 3 guys!!! Called them 3 times and still haven’t got a call back! They are clowns!

Absolutely horrible work done and the project manager never showed up after the contract was signed! Absolutely horrible company. Do not let them take advantage of you during a time of weakness. They took advantage of my 77 year old mom.

On July 12 I had to call ServPro because I had left water running in the hall bathroom sink & it overflowed for about an hour. ServPro from Wimberley arrived quickly & I was absorbing water with every towel I have. Savannah was the member of the team that explained what was going on after she had taken readings in every room near that room. She followed up & helped me during the process. I thanked her for the whole team & offered a review of their service. She took a photo of me on the last visit & I’m attaching it with photos of the rooms affected.

These guys are amazing!!! Servpro sent a team that was very detailed oriented, professional, and took care of everything!!! If they weren't sure about something, they asked for clarification. Extremely happy with the service I received. Thank you so much for helping me through this difficult time, I would not have been able to do it without your team!!! Sincerly, Dr Charles Santoro