ServproReviews of servpro.com

It has taken 3 months to complete a job that should have taken 10 days. The superintendent who was to coordinate the job has been nonexistent, communication poor. Subcontractors hired for plastering were terrible and unprofessional. They left a huge mess and had to come back to re-do the job which was still sub par. Painters also had to be called back to re-do the job they had been asked to do. I never had any idea when workers would show up. Refinishing floors in 3 rooms that should have taken 1 week took two weeks. Workers didn’t show up and when they did Serve Pro superintendent had not shared where they could find the key to get into the house. I was told the job would be completed on August 15th. It is August 20th and I am still waiting. The flooring replaced doesn’t match the remainder of the floor. This has been so stressful and bungled I wouldn’t wish it on my worst enemy. Look elsewhere than Serve Pro!

I was connected to SERVPRO via my moving company third party vendor, MSS, after my washer leaked water on my floor damaging hardwood floor. I was told a SERVPRO representative would reach out to me and they never did. The MSS agent followed up with me multiple times and they still had not contacted me. The agent then sent me an email with their contact information and I emailed them to set up an appointment. They came on July 13th and set up a heater and fans. They said they would return on July 14th, but could not give me a time and said they would call 30 minutes before their arrival. I had not heard from them on the 14th and called the technician twice with no response. I then called SERVPRO directly and spoke with Ryan around 9:00pm that evening. I explained that I had not heard back from a technician as I was told I would the day prior. He said that their technician had called and came to the apartment and left their card on my door. I saw the card and explained that I had been in my bedroom all day, because the heater was putting out 110+ degree air into the main living space coupled with noise of the fans, I did not hear knocking. Ryan, the SERVPRO manager, confirmed that the phone number the technician had was incorrect and apologized. He suggested that I could unplug the fans and heater, but I told him that I did not want to interfere with the drying process and would wait for the technician the next day as no one would come that night. The original technician came the next day and said that it had gotten so hot that the floor was "baked" and only a small amount of moisture remained which no longer required the heater and fans. The two technicians removed the fans and said they would send a report to MSS who would follow up with me. Given the above, it was disheartening to read their report stating I demanded to have the heater removed after being told the floor was not yet dry. I spoke with Ryan and he confirmed the above sequence of events involving SERVPRO and stated that he would reach out to the MSS agent to amend his report. The documentation in the drying report is also misleading. I have no training in flooring and followed the instructions and recommendations given by the technician. I am sincerely disappointed in the service and honesty of those I have worked with in this process. I was told to contact my renter's insurance, because my request to have the fans removed abdicated their responsibility. I communicated my displeasure with their service and was told my case would be elevated to management. After 3 weeks, I still have not heard anything back from them. I followed up and was told they have reached out to my moving company. I now know what people talk about when they talk about deceitful business practices.

excellent work, very professional, on time, the group that worked with Armando and Jesus very attentive

Had flood damage done to my home. They sent in a couple kids (unsupervised) to do cleanup while I was in catastrophic shock trying to handle the damage done. They ripped off, stole many of my personal items from my basement. They are grifters; rip off con artists which the owners are horrible, and disgusting and most unprofessional in every aspect and mistreated me all around...I'm a senior citizen.... . DO NOT USE SERVPRO.

Experience was such a breeze and Sharon was the best person you could talk to in the newnan office she is sweet and she helped me figure out what needed to be done and updated me on everything thank you Servpro for being awesome.

Just say no to Servpro. They submitted fraudulent estimates to our insurance company. They engaged in collusion and price fixing with another contractor. They demanded we sign their one-sided contract -- take it or leave it. They gave us nothing but double talk. They are nothing but grifters.

I had a tragedy house fire electric had caused and it destroyed my intire home I have 4 kids and me and my wife was working 7 days a week to get buy and serv pro of Washington county Tennessee is called in by state farm insurance companies and first thang that come out the owner mouth is I'm a Christian man and I beleave in god ya I should have said get of my property I new he was a bad company to have there on my property he said I'm the owner of serv pro of Washington county Tennessee this house is destroyed and it's not fixable I said well I've had 17 other companies out here my self and they said not fixable so he ready to leave he says I'll let state farm know there no way of getting all this back under code it goes on about two weeks later I get a packet from statefarm saying serv pro says it can be repaired I said let me look at this real close so I called serv pro of Washington county Tennessee and ask him why u change your mind I thought u said it was destroyed there no getting it back under code he says I didn't tell u that I let in to him he useing the good lord above to rip our hard working people off for there homes and for there money and lied like he was really going get away with it I said ok since u can fix it and get it back under code for 56600 go ahead and put me on your schedule he said sir we just dont have the time for that big of a job he said to me so I new he was ling so I even let him know I had recorded our intire conversation why he was at my home he still said I didn't it shows he can't be trusted and if anyone has had statefarm insurance bring serv pro of Washington county Tennessee to there homes to Wright up and estimate dont trust them please dont be the next victim this man u can't trust him because statefarm pays him alot of money to tipe up and estimate his true colors came out real quick thin I never here anything else till two and a half months later I received another estimate from serv pro of Washington county Tennessee for 92,000 some odd dollars and I went what the heck is going on here insurance state farm says o he redid your estimate I said really I called corporate office of state farm they started looking in my fall and they told me that serv pro had been paid for tipping estimate up for repairs I said what estimate are free through serv pro post to be free unless he going to lie for the adjuster and there all going be put on the stand and when he lies on stand there going to lock him up for pergree I recorded everything so I can show how they have done me on mine and my kids home I've got court data pending I just found a lawyer last week and this estimate that I got neather 5ime was correct they put pine siding 144 sq feet on the house when I have cedar siding this just shows the house is totaled I've received another 13 more company saying it is totaled on top of it I have in hand and I'm hoping and praying he lies on the stand so he gets arrested I ask courts for subpoena for owner of serv pro of Washington county Tennessee and they should be here any day I'm not accepting anything from them I'm asking for a hearing and I'm taking it to trial hearing and I'm going make them pay out every dollar i can I was looking on line and state farm was said out of United states supreme court couple years ago for millions of dollars and they called trial of and agreed to pay for doing this same thang to customers and it was racketeering charges state farm paid out 100 of millions of dollars over not even a year ago if anyone has accepted any estimate from serv pro on behalf of state farm please get a law suit falled and start getting estimate from other companies even if works already done they are not to be trusted another thang is the state farm adjuster new I've been in remodeling business over 25 years and I have a 5 star rating to my business but I want lie to my customers for the insurance company but how did they retipe the estimate and come up with all this extra money when they never even came back to my home there not going make it very long in business being this way if u got estimate from them from insurance company please sue the insurance company and serv pro racketeering in United states supreme court I'll finish up reviews after court case is over I've got a recording I'd like to put up on every place they are to put it up I want everyone to know how crooked serv pro and insurance company really are when I get done with them thell be ready to tell the truth I've also fallen a separate law suit against serv pro I'll let the would see it all once my cases is over I can't stand a man to use my god name to profit his pockets that is serv pro of Washington county Tennessee please dont be the next victim I'm not the only one that's been done like this thou of people has been done wrong if u have had similar problems with them please fall law suit out of United states supreme court they are one location in Greenville Tennessee it's worth the 400 dollar to Dallas it when u need ask for millions in damages my kids has been left homeless for omost 6 months now because of a none trust worthy business that not going be open much longer its fraud when there lieing to still or rip people of for what we deserve he going to ancer for his lies and in serv pro corporate was a good company they wood have fired him and got there company away from the fraud that there all being paid off millions of dollars to lie and to defraud there customers please dont be the next victim CHRIS PETERSON REVIEW very dishonest people to do any child the way they have beat us out of our home can't get no sorry than that pretty please do not trust there alot of thangs that's not mention in this review that I'll be able to ad after court is over I was ask to leave out for now when everyone sees the truth please dont let them do no one else like they have us there no telling how long this has been going on I hope they put this adjuster in prison with owner of serve pro for defrauding our citizens when people choose money over kids or over being truthful it's really said they get away with this for so many years watch these people get the roughest time when they catch up to them it run all over me to know they was using good lord above to line there pockets to line with gold I've never seen such dirty people in my life its took a major toll on me and my family since all this has happened to us and I'm out to make shore no one else is done this way me and my employees are going to protest in front of buildings of serv pro next Monday 10 days from today will be there anyone wants to join us please do will be there from 9 to 5 pro testing everyday till he wants to tell the truth or he shuts the doors up and closes up the buildings for good and I'll have recording on the intire time stop by and listen I'm also putting it all in news papers and new channels till they fix this mess or till the police officers arrest him for fraud they know all about his lies and fraud he has been committing for years now I've got the recording and wate till u here this lieing no good peace of work lie to line his pockets sorry as they come look at there other rating no good at all not one good rating when is the Gov going to pull his contractors license post to done been pulled but some reason still running this mess it should have done been shut down to many bad complaints there all true it's why he know he omost out of business because contractor can not be committed fraud or there licences should be taking I'm calling them again monday morning and till my house is fixed for my kids I'm going be standing there monday through Friday and are not letting him buy with no more of his lieing and frauding people I'm in progress of making a complaint with board of contractor licensing agencies to have him removed and hopefully he will also be charged with fraud because alot of people has been done over by him in our county I've met 16 more customers that has had bad experiences with him also in the last 30 days I'm have subpoena pulled for everyone of them to were we have a major law suit and get this man out of business befor he gets paid of again it will all be posted as its happening set back and watch how dirty money makes a man that claims to be a good person nothing but a lieing no good peace of u know the rest thank everyone for there help and there support if anyone wants to help protest please come to Washington county Tennessee serv pro office 10 days from now thank u all

The workers did nothing but text on their phone I did more in one day than they did in three days then we were charged outrageous amount for them doing nothing and breaking part of our stuff