ServproReviews of servpro.com

If I could put negative stars I would. My whole experience with ServePro, beginning with the almost 3 months they had my belongings, then getting them back soaking wet and ruined, to them charging $44,000 to clean (no soot, just smoke smell) and me having to shampoo my carpets myself because they were so disgusting and crunchy when I finally came home, and ending with them telling me that the musty, nasty odor I still smell is in my head and pressuring me to sign documents when they weren't done with the services and harassing me and threatening me if I didn't pay even though the service was not completed to my satisfaction. Worst experience ever. DO NOT use this company unless you want your things ruined and to be massively disappointed and then harassed.

Statefarm hired them and they did a good start. However my house still smells like smoke. Statefarm said get a estimate from servpro to fix next step. Called to schedule a appointment for follow up can't get anyone to call back in 6weeks. Ralph as understand is in charge of this. Ralph should find a new job he's killing the reputation of Servpro. Within 3hrs after post this company called and made everything right. Statefarm was blocking between us. They really seem to give a crap

This is the most dishonest company I have ever dealt with in WA state. They quoted a very high price, then changed it to a much lower quote. I paid in full. Now they have sent me to collection saying that I owe for the original over-quoted price. They don’t have a copy of the check I paid them or the paperwork for the lower quote. Also, they are billing me for the rebuild which they have not done. My house is torn up, no flooring or drywall. I had to beg them to reinstall the toilet! These people are the worse.Nothing short of criminal. If you should decide to ever use them, keep ALL documentation. Be very aware especially in WA state; Aberdeen, Snohomish and Burlington.

SERVPRO of Western O'Fallon/Wentzville A tree fell on our home this morning. Glass everywhere — mixed into furniture, belongings, the floor. Our living room was completely exposed with another storm on the way. We didn't know where to start. Dominic and his crew — Danny, Freddy, Lillian, and Wilson — showed up and just handled it. They cleaned up every piece of glass, sorted through the wreckage, and boarded up our home. By dinner, we were secure again. I don't think people understand what it feels like to have your home ripped open. You're standing there looking at everything you own covered in glass and debris, watching the sky, wondering what happens next. Dominic's team didn't just clean up — they gave us our home back. They gave us the ability to breathe, to sit down, to actually sleep in our own house tonight. These are the kind of people you hope show up when the worst happens. They did.

Water Remediation and Reconstruction I recently had a stressful water damage situation in my condo that required both remediation and reconstruction. I cannot recommend SERVPRO enough—specifically Steve Ulmer, Ben Roberts, and their entire team. They were incredibly quick to respond and professional from start to finish. Steve was a standout; he kept me updated throughout the entire process and even caught/fixed miscellaneous repairs I hadn’t noticed myself. He also handled the heavy lifting with my insurance by providing my claims adjuster with all the necessary documentation for my reimbursement. While nobody wants to deal with water damage, Steve and Ben made a difficult event so much easier to navigate. My property looks like nothing ever happened. Thank you again!"

I had a very disappointing experience with this ServPro location (East Memphis) regarding a furniture cleaning service. This was surprising to me given the numerous strong reviews I found posted here. I was provided an estimate of approximately $600 to clean four chairs and approved the work based on that price. After ServPro completed the cleaning, I received a bill for more than $1,300 — more than double the quoted estimate. At no point before the work was performed was I notified that the price would change or given a revised estimate to approve. The first time I learned about the additional charges was after the service had already been completed. A final bill that is more than twice the original estimate without prior notice or authorization is extremely frustrating and not the level of transparency I expected when working with a professional restoration company. If you are considering using this location, I strongly recommend getting clear written confirmation of all potential charges before work begins, particularly if your items are being taken off-site. Based on this experience, I would not use this location again.

We had water damage Servepro took all of our insurance money but did a horrible job. After one year all of our hardwoods have cracks and look terrible - not to mention all of the threats they gave us. Terrible company that doesn’t stand behind anything - DONT HIRE THEM even when they tell you they will help - they won’t ruined our hardwoods and our kitchen renovation is terrible! Find someone else!!

I recently had a pipe burst in my cabin in Illinois, and it completely caught me off guard. I contacted Servpro out of Quincy, and within just a few hours, Griffin Johnson showed up. The moment he arrived, he called me to assess the damage, and that phone call alone eased so much of the stress I was feeling. I’ve never experienced anything like this before, and to be honest, I was overwhelmed. But the care, professionalism, and genuine concern that Griffin and his team showed made all the difference. He has been on top of every detail, walking me through each step with patience and clarity. It’s rare to find someone who not only does their job well but truly understands what you’re going through. I am incredibly grateful for the service and support I’ve received. I would wholeheartedly recommend Griffin Johnson and Servpro of Quincy to anyone who finds themselves in a tough situation. They’ve turned a stressful disaster into something manageable—and that means more than I can say.