Great
Based on 40 reviews
Shabella4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shabella is the enchanting world of exquisite jewelry based in NYC, founded by two Parsons School of Design graduates and passionate sisters, Patrisha and Isabela. With deep cultural inspirations from their travels, Shabella has evolved from its Latin American roots to embrace the e-commerce frontier. The brand empowers women with bold and confident designs, encouraging them to shine fearlessly in their everyday lives and special occasions.
Shabella (shabella.com) has 40 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
40 approved reviews, newest moderated first
Donruss
I had a bad experience from them. There product is fake and got expired. Beware of them
Reply from ShabellaMar 25, 2025
Hi there, thanks for reaching out, and we're so sorry to hear about your experience. This is absolutely not the standard to expect from your Shabella pieces. Please connect with us via email at [email protected] so that we can help with next steps. We hope to get this sorted for you soon.
Cynthia J.
The earring was not what i order for, the purchase was annoying and frustrating. I wanted to use it to celebrate my birthday but I was disappointed.
Reply from ShabellaMar 25, 2025
We're truly sorry to hear that your experience didn’t meet expectations. We’d love to make things right and resolve this for you. However, we couldn’t find your order in our system. Could you please reach out to our support team at [email protected] with your order details? We’re happy to assist and ensure you receive the product you expected. Looking forward to helping you! The Shabella Team
LEE N.
excellent great fast service!
Reply from ShabellaMar 24, 2025
We love hearing this! 💫 We do our best to ensure fast and reliable shipping so you can enjoy your jewelry as soon as possible. Thank you for your support, and we hope to see you again soon!
Noemi M.
I bought a ring and earrings from this store, and I couldn’t have asked for a better experience. The staff helped me choose the perfect size, and they were patient throughout the entire process. The ring itself is beyond gorgeous. I appreciate the attention to detail, and the whole process was smooth from start to finish. Highly recommend!
Reply from ShabellaFeb 2, 2025
Thank You for your reviewThank you so much for your kind words! We’re thrilled to hear that you had such a great experience and that you love your ring and earrings. Our team always strives to provide personalized and patient service, so it means a lot to know that it made a difference for you. Enjoy your beautiful pieces, and we truly appreciate your recommendation!
Angela
The quality of the ring was terrible. I had high expectation because a someone told me that their quality was top notch but when I received the ring, it wasn’t all the way even. I can literally see that the stone size or the ring frame is not even. I was too busy to make complaint or to exchange my item and I will never order anything from this place.
Reply from ShabellaJan 29, 2025
Hi Angela, Thank you for your feedback, and we're truly sorry to hear about your experience. We take quality very seriously, and this particular ring has consistently met our high standards. We haven’t had any issues with it before, but we completely understand your frustration. We’ve already sent you an email to address this situation and offer a solution. Please check your inbox, and don’t hesitate to reach out if you have any further questions or concerns. We're here to help and ensure you’re satisfied. Thank you again for bringing this to our attention. Best regards, Shabella NYC
Nova
Première commande sur le site et je suis ravie, les bijoux sont magnifiques et la livraison a été plutôt rapide (reçu en 1 semaine en période de fêtes). Attention sur les frais de douane (monstrueux) qui sont pas du ressort de shabella bien-sûr, comptez minimum 25-30% environ du prix de la commande……
You Jin L.
I purchased two Trio Layered rings from Shabella on 12/3/2023 because they advertised that their products are hypoallergenic and nickel free. After wearing the ring for two days, my finger started turning blue. I got another one to give it to my mother originally but I can’t do that anymore. They are false advertising products and charging customers excessive prices compared to what they’re actually selling. I requested a refund and I’m waiting for their response.
Reply from ShabellaDec 24, 2024
Hello You Jin, Thank you for reaching out to us. We understand your frustration and would like to clarify the details of your purchase. The ring you ordered is not gold vermeil. Our collections that feature Sterling Silver and Vermeil are the VENUS COLLECTION and HOLIDAY COLLECTION. You have bought from the TIMELESS COLLECTION, which are gold plated and a more affordable line of ours. If you check the "METAL" options for the ring, you’ll see it was listed as 18K Yellow Gold Plated, which is a different material from vermeil. We do offer vermeil rings in other collections. That said, even our gold-plated rings are designed to resist discoloration and will not cause your finger to turn green unless exposed to chemicals. Over the years, we’ve rigorously tested our products, even in swimming pools, and have never encountered such issues. However, as it seems like you didn't read the information/materials of the ring you purchased, we would like to send you a return label. Once we receive the product, we will issue you a full refund. Please let us know how you would like to proceed. Wishing you a Merry Christmas and a Happy New Year! Best regards,
TENNIE S.
It’s very closed to real Dimond necklaces look, I didn’t have to spend several thousand to have this tennis necklace made me happy. I wish this was on sales price will be great.
