Great
Based on 986 reviews
ShadesDaddy4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering incredibly low prices on the latest designer eyewear since 2007, ShadesDaddy provides customers all over the world with some of the best savings around. Featuring the hottest brands on the market such as Ray-Ban, Prada, Dolce&Gabbana, Oakley, Versace, and many more, this is your one-stop-shop for the biggest savings. Whether you’re looking for the latest sunglasses or the best eyeglass frames, ShadeDaddy has the perfect pair at the perfect price! Our mission is to provide our customers with the simplest and safest buying experience on the market, and through years of dedication, we’ve earned the status of one of the most trusted sources for high-end eyewear. We take this status seriously and use it as inspiration as we continue to grow our selection of name-brand eyewear, while never compromising on quality customer service.
ShadesDaddy (shadesdaddy.com) has 986 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 32 reviews with 3 stars · Clear filters
Carolyn K.
I haven't received my glasses yet so I'm not sure what I'm reviewing
Reply from ShadesDaddyJan 23, 2024
Hey there, Sorry for any confusion! According to USPS, at this time your order has been delivered successfully to your mailbox. The delivery information has been emailed to you. We hope you are enjoying your new product!! Best regards, Customer Support
Steven E.
Do yourself a HUGE favor and stay away from these low rate parking lot hustlers. I ordered 2 very expensive designer sunglasses. The first one got past the delivery date and about a week later I was told that they were out of stock. Ok, that's very unprofessional to sell something that you don't have but the refund was pretty quick. The second set of glasses were a very new design and I have shopped about a month looking. When I received them they appeared to great, I was very happy. On about the 3rd or 4th time wearing them the weld on the arm to the hinge broke. That was in January. I was told it would take 2-4 weeks. It's now the very end of MAY... and I'm being told we told you it takes a couple weeks and the manufacturer is responsible.... blah blah blah. They have zero customer service once you receive their defective product, they're closing the trunk and taking off. I'm out the money and stuck with beautiful broken designer sunglasses. TBC Not long after this review, customer service contacted me and a couple days later, i was informed that my replacement glasses were in and a day or two after that I received them. I've worn them several times and appear to be a good product. I'm happy that someone who cared saw the review and handled the issue. I'm happy at this point in time.
Reply from ShadesDaddyJun 1, 2023
Hi there, First, we would like to thank you for sharing your feedback. We take all feedback very seriously and are always looking for ways to improve. Regarding the cancelled order, we truly apologize about any inconvenience and confusion. Although, please keep in mind, the cancellation for the out of stock item was issued during the 5-business days timeframe, as followed by our shipping policy. We did not issue a late refund or cancellation. Please let us know your thoughts on this... As for the damaged frame, please note that you contacted us on March 19th, 2023 regarding the damage. The warranty claim was filed on your behalf on March 20th, 2023. At the moment of filing the claim, it was clearly stated that the process takes weeks to finalize. The vendors are located overseas and we are unable to expedite the order. We are always transparent as possible with our customers, as we understand how upsetting it may be to wait for a solution. We have provided updates each and every time you have contacted us and we have given you the most up to date details and information. As previously mentioned, the warranty has been approved and a brand new replacement frame is being provided to you. Please keep in mind, the new frame is backordered 4 weeks and the vendors are overseas. Therefore, shipment may take longer than expected. We apologize for any misunderstanding, as we provided all updates to you throughout the process. We are so sorry that you are feeling this way, as we work tirelessly to provide exceptional service to our dear clients. We ask that you please contact us at (877) 457 5314 to speak more about your experience. Thank you, Customer Support
noah B.
I never received the item. They canceled my order after 4 days without telling me why.
Reply from ShadesDaddyMar 27, 2023
Hello, We sincerely apologize for the inconvenience. Please note, a cancel/refund confirmation was via emailed to you. Unfortunately, we were unable to fulfill the order due to "out of stock" levels. We completely understand how upsetting it may be. Although, we hope to be of service to you in the future! All The Best, Customer Support
Jeremy T.
Frame have many scratches or flaws, I am sure this is a demo floor model. It’s very noticeable on a black frame.
Reply from ShadesDaddyMar 20, 2023
Hello, We take pride in providing high class quality, and I am very sorry to hear that we fell short with you. Please note, the order is from January 9th, 2023. We have contacted you directly, as we are eager to further assist you. All The Best, Customer Support
Christopher H. F.
I purchased pink Versace sunglasses and they came at a reasonable time, quite fast if you consider it nearing the holidays. As far as I can tell, these sunglasses do seem to be authentic. I compared it to online pictures of real frames. I was worried they weren't genuine, but I'm relieved they're legitimate. My only real issue was that these frames do appear to have been worn and returned. I found a scratch on the right arm of the sunglasses (it was minor), and the protective sleeves all Versace sunglasses come with were missing. What I found odd was the Luxottica booklet was missing, too; I came to the conclusion these were worn and returned at one point. I have no issue accepting that they were returned, as it would be wasteful if tried on items are discarded, but I would like some compensation. It isn't the end of the world or too noticeable so I'm keeping the frames. Overall, I had a pleasant experience :) I will shop here again
Reply from ShadesDaddyDec 30, 2022
Hello Dear Customer! We apologize for any inconvenience caused; we have shipped a booklet from Versace to amend the error. As you said, the frames are 100% authentic but for some human error, the booklet mas missing; please note we have shipped it to you. You will receive an email shortly with the tracking number! Regards, Customer Support
S. L.
*UPDATE- Finally received my order and was satisfied with the quality. However that shipping was a disaster. I'l consider ordering again, only after I check reviews to see if shipping ETA has gotten better. Thanks for the reply.* The company never shipped my order. I contacted their “customer support” team about four times and each time they lied saying it was shipped and the post office didn’t update tracking. Honey that doesn’t even make sense, as the post office is required to scan all packages into their possession at the time of receipt. You all NEVER dropped my order off to be shipped. Scam and lies. Never ordering from here again and I’ll be sure to let everyone who will listen know that you all are scammers. Ridiculous.
Reply from ShadesDaddyDec 28, 2022
Hello, Thank you for sharing your feedback with us. We completely understand your frustration and sincerely apologize for all the inconvenience. We take pride in offering our customers exceptional service and quality and we are so sorry that we fell short with you during your recent experience. Unfortunately, a large bulk of our orders were misplaced by UPS and it caused a great delay in deliveries. We understand that this cannot change anything at this point, but we do wish to promise you a better experience in the future! Please feel free to contact us directly if you wish to speak more about your experience or need any further assistance. All The Best, Customer Support
Stephen C.
Great selection, great prices and great fast shipping. The front end of the experience with Shades Daddy was fantastic. One pair of sunglasses didn't fit, so I was surprised to discover the hoops I had to jump through for a simple return. Submit a request, wait for them to decide if I could return it (!!!) and then call to see status. So if you know your size etc, SD is probably fantastic, but their return approach left a bad taste. UPDATE: I see SD replied to this. There isn’t much to consider - just offer industry standard return policy like basically every other online company does. You’re an outlier here.
Reply from ShadesDaddySep 28, 2022
Hi, Thank you for sharing your feedback! I am so happy to hear that you enjoyed your recent experience with us. As for the return process, we have taken your commentary into consideration and we will definitely be working on making the return process easier for our customers. We hope to see you again soon! All The Best, ShadesDaddy
Robert D.
Just recieved my Versace sunglasses great price terrible service no notifications of any kind except for the it was delivered notification thanks will be buying again 👍
