Reply from Content Growth EngineJul 15, 2026
Thank you for taking the time to share your experience with us, Andrew.
I'm truly sorry that the program wasn't the right fit for you and that your experience didn't meet your expectations.
After reviewing your journey with us, we can see that you joined the program in September 2025 and completed your onboarding in October.
Throughout your time with us, you worked with multiple coaches, including Murray, Marta, and Tina, and received ongoing support through coaching sessions, assignment reviews, and implementation guidance.
On February 26, Marta reconnected with you for a 30-minute follow-up call to help you get back on track after a period of inactivity. On March 26, after another follow-up conversation, we provided you with a one-month extension so you could continue making progress.
On April 6, Tina reviewed your Muse assignment and invited you to book a follow-up coaching call, and on April 14, she shared two Holy Trifecta examples to help with implementation.
After you let us know your school workload had increased, we extended your access again on April 21 through May 10 so you could work through the program at a pace that better suited your circumstances. When your Trustpilot review changed from 3 stars to 1 star, our team continued reaching out on June 1, June 2, and June 3 by phone, SMS, email, and a follow-up call invitation because we genuinely wanted to better understand your concerns and see how we could improve your experience.
If we could have done a better job setting expectations around the level of commitment required or providing additional structure for someone just beginning their YouTube journey, we take full responsibility for that.
It genuinely disappoints us to know that you left feeling the program wasn't the right fit, because our goal is to help every student build a sustainable YouTube business while providing the guidance and support they need throughout the process.
We also appreciate the thoughtful feedback you shared with us regarding beginner guidance, coaching frequency, and expectation-setting, as feedback like yours helps us continue improving the experience for future students.
We'd still welcome the opportunity to continue the conversation and see if there's anything more we can do for you. Please feel free to reach out to us at [email protected] so we can discuss how we can best make this right.