Average
Based on 257 reviews
ShapewearUSA3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Shapewear USA, the new way to shop for shapewear in the U.S. Let us take you on a journey of the best shapewear brands, from North and Latin America to Europe and all around the world. ShapewearUSA.com connects women with the world's most in-demand fashion shapewear brands. ShapewearUSA.com is a leading destination for sophisticated fashion that features the latest trends and collections for body shaping garments that improve posture, boost confidence and highlight a more contoured shape and sleeker physique. We are inspired to help women find shapewear clothing that accentuates their most attractive traits, including the unique beauty that radiates from within.
ShapewearUSA (shapewearusa.com) has 257 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 83 reviews with 1 star · Clear filters
enriquez_oliviahotmail.com
“It’s a very uncomfortable shapewear; it rides up a lot in the back and the straps dig in quite a bit.
Reply from ShapewearUSAMay 12, 2025
Thank you for sharing your feedback. We're sorry to hear that the shapewear didn't meet your expectations. Your comfort is important to us. Please feel free to reach out to us at [email protected], and we'll be happy to assist you with a solution.
Susie
Site is very deceiving. It says "easy returns". I have never had a legit company deny refund and offer only store credit. I don't want anything else. This is so WRONG!!!
Reply from ShapewearUSAMay 2, 2025
Thank you for your feedback. We’re sorry to hear about your experience. Our return policy, which offers store credit or exchange, rather than refunds, is clearly stated on our website. That said, we understand your frustration, and we’re here to help—please contact us at [email protected] so we can look into your case further and try to find a resolution.
aurora V.
I’ve been wearing this brand of shapewear for the longest time, years and this is the first time I get a cheap shapewear faja for $160 I did order size S and I’ve always ordered XS so I don’t know if that’s the reason why. Jackie London is my favorite but this time it disappointed ☹️ me.
Fabiola G.
Smaller than size guide
customer
First, I made a mistake and read that they had an easy return policy, and I didn't realize I would never receive a cash refund. Second, the product took 12 days to arrive. Third, I tried to return the product and received a credit for my purchase. The site said I could use my credit immediately or pay a handling fee for them to hold the credit. I chose a different product, placed it in the cart, and went to checkout. The site didn't show my credit and wanted the full amount to ship it. I sent two emails and received an automated message that I could return the product, but no one responded. I tried the online chat, and the chat said someone would get back to me in a few hours and to keep the window open while watching for the response. Then I called the customer service number and had to leave a message, and they said they would only respond by email. The product I received was two sizes too small and made from old-time girdle canvas netting.
Lynn M.
Horrifically useless customer service when trying to return or exchange, which is a very common necessity with women’s shapewear products. Also originally said they delivered an item that was missing from my order and after nearly a month of me checking in back and forth, they told me it had been out of stock so not fulfilled. Then why mark it as fulfilled? Something is very wrong in both fulfillment and customer service here. I’ll avoid like the plague in the future.
KH
Item never received
Jim
Very disappointed with this company and Sofia customer service agent , I ordered 2 garments to be here in time for my post op surgery , I received only one , now they tell me that it was shipped , however when I check with USPS it shows it was never shipped out, I just keep getting the around from this company. Monday I will be calling my bank to dispute the charge.
