ShapewearUSAReviews of shapewearusa.com

Still haven't received my order. I made my order on September 3rd, 2026 and selected economy shipping. With economy shipping being 4-6 days, I still haven't received my order. I reached out to customer service twice and they don't have a tracking number at all. I understand final sales cannot be refunded but I'm unsatisfied with how long it's been taking plus there's no tracking number. My order number is: 137778.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY, THEY ARE HUGE LIARS. Simply put they deceive. They say that you can receive a refund but they refuse to actually do it and only offer exchange. I am postop from a major surgery and this company took advantage of me at this delicate time.

Horrible company

BEWARE! If you buy on sale, your purchase is final sale and you won’t see that anywhere. You will se hassle free return, 30 day satisfaction, etc but that’s not true if you buy 2 and get a discount. Also, the product sucks and rolls down. Buyer beware!

The product is great but when you place an order and only get one out of two then customer service is not in their vocabulary, They never answer the phone, have to leave multiple messages, never a call back. Email must be manned by a robot as it will only say we shipped the item and the post office has delivered so YOU go and file a report with USPS. Not our problem. I dare say any reputable company with morals would do that paperwork on THEIR end and just ship to me what I did not receive.

I purchased an item that their website would be sent to me in 4-7 business days. One MONTH went by and they never sent it. Every time I emailed them, they just said they're forwarding my concern to the appropriate team. Their phone number goes to a voicemail, which no one ever called back. I ended up requesting twice for them to just cancel the order (after waiting for a month). I ultimately had to contest the charge with my credit card.

The worst customer service I've had in a long time. Charged me additional $ even though I didn't complete the return/exchange I was considering. Had to turn it over to my Credit Card company. If they spent as much time listening to their customers as they do responding to these reviews, they'd be a better company. Avoid! 1/12/26 I see that the company has issued the same cut and paste reply to my comment that they have submitted for many others. Trust me - I did reach out to them before posting (several times) and they did nothing to settle the conflict.

I was stupid enough to order 3 bras. They are all too small. I tried calling, left a message, of course no return response. I called twice and left messages; no one ever called back. First red flag. I finally found the website, tried this company to return them for a larger size. It was refused. Second red flag. Apparently return policy starts day ordered, not arrived. It took longer than a week to receive these tiny bras. Third red flag. The return fee having paid, was charged seems null and void. Fourth red flag. I will ensure the internet and everyone knows that your company is fraudulent! Just sends inadequate goods.