Reply from shayyourlovediva.comFeb 20, 2026
We are genuinely sorry to hear that you are feeling distressed about your decision. We care deeply about the women we serve and take any public concern seriously. We also believe in transparency and honesty.
Deborah attended a live training where she expressed in front of many witnesses she wanted our help. She was then assigned a specialist to assist her with enrolling into one of our programs directly from the website.
The recording
( Full session )
https://drive.google.com/open?id=1pIqbJgKeCnu9iKCBZJr-yIprYHgGUB1j&usp=drive_copy
Truncated
https://drive.google.com/open?id=1-xVoqFDAJopfVL4a_MsY45HlDcVZLuBF&usp=drive_copy
shows that Deborah was excited and happy to enroll. Our staff walked her through the process and Deborah demonstrated zero distress during the call. As an organization we don't sell or convince women to enroll in our premium, highly sought after programs.
For clarity, enrollment into our programs requires that participants confirm they are financially stable and capable of fulfilling the investment they are choosing to make.
We are a wellness love mastery agency serving highly successful women who prefer the support and guidance of a company with a solid track record for helping women to achieve their life and their love goals.
Our programs are not emergency or hardship-based services; they are premium personal development experiences. As part of our enrollment process, clients must review and electronically sign a detailed agreement that clearly outlines tuition, payment terms, program structure, and our no-refund policy — including the clause stating there are no exceptions.
In this case, the check box agreeing to our no refund policy, was reviewed online, and voluntarily selected. The no-refund clause was clearly visible within the transaction. We always encourage individuals to read documents carefully, ask questions, and take the time they need before signing. No one is ever forced to enroll.
The financing option selected was provided by a third-party lending company. We do not set or control their interest rates, loan terms, or repayment schedules. Those details are governed entirely by the lending institution and agreed to directly by the client at the time of application.
After enrollment, when buyers remorse and second thoughts were expressed, we immediately offered to meet personally, provide additional clarity, and even extend a private session with Shay to ensure support and understanding. Our goal was to ethically resolve any concerns and help navigate feelings of uncertainty that can sometimes arise after making a significant investment.
Having second thoughts is a normal part of this process.
According to neuroscience, our subconscious mind will often sabotage us to stay where it is predictable even if it causes us pain. It is for this reason we have no refund clause because we don't support women in sabotaging themselves. We've had multiple clients thank us for standing true to the no-refund clause because it allowed them to change their life for the better and attract more peace, happiness, abundance and a love they've never experienced before.
Unfortunately, rather than continuing dialogue, a formal dispute and legal threats were initiated, despite the signed agreement outlining dispute procedures. This required our legal team to respond in accordance with the contract.
We understand that large financial decisions can bring up stress or buyer’s remorse. However, we must uphold the integrity of clearly signed agreements and protect the structure that ensures fairness for all participants.
We remain committed to transparency, ethical business practices, and serving women who are fully prepared — financially and emotionally — to honor the commitments they choose to make.
We are always open to respectful and constructive communication within the framework of the agreement.
