Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About ShelterLogic
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
worked with Kim Nelson, and she was one of the Best representatives I have dealt with in a long time. Very Polite and nice and professional. Truly an asset to your company. She worked to find me an excellent deal on the product I was interested in...Thank You and Thank You Kim !
Reply from ShelterLogicMar 16, 2026
Hi Ed,
Thank you for sharing your wonderful feedback! We’re so glad to hear about your positive experience working with Kim Nelson. Providing polite, professional, and helpful service is very important to us, and it’s great to know Kim went the extra mile to help you find an excellent deal on the product you wanted.
We truly appreciate you taking the time to recognize her efforts. We’ll be sure to pass along your kind words; she’ll be thrilled to hear them! Thank you again for your support and for choosing us.
Thank you for choosing ShelterLogic!
MA
Mandy
Feel like I’m being scammed
We purchased a shed from shelter logic on a Friday and received confirmation with order # and invoice #. Said once it’s shipped they would send us tracking number.
When I access my account on shelter logic and click on my orders it takes me to the homepage to shop and does nothing?! I tried chatting with an expert, none was available and said to leave a message. I have left two messages. I sent three emails and I finally got one that said your item has already shipped it is being handled by ABF and will call you before delivery. With some numbers that are not tracking numbers and none of them work on anything. I have tried calling several times to get a different language response and to leave a message because no one is available to help me. People get scammed by big companies often and to not be able to access or get anyone to talk to you, makes you feel Ike you are being scammed. Don’t waste your time fooling with this company. Go buy what you are searching for from somewhere else even if you do have to pay a little extra. Because it’s not worth the headache.
Reply from ShelterLogicMar 6, 2026
Hi Mandy,
We’re sorry to hear about your experience and understand how frustrating this situation must feel. Please rest assured that your order and shipment are legitimate. When orders ship with freight carriers such as ABF, the tracking numbers provided may be internal reference numbers, and the carrier will typically contact you directly to schedule the delivery.
We apologize for the difficulty you had reaching our team and for the delay in communication. Your feedback is important and helps us improve our customer support experience. If you’re still having trouble locating your shipment details, please contact us with your order number so we can assist you further and ensure you receive the correct delivery information.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Best,
The ShelterLogic Team.
BR
Brandon
Does not stand by their product and…
Does not stand by their product and does not honor warranty period.
Reply from ShelterLogicFeb 11, 2026
Hi Brandon,
We’re sorry to hear that you feel this way. We certainly aim to stand behind our products and honor all applicable warranty coverage.
We would appreciate the opportunity to learn more about your situation and see how we can assist. Please contact our customer service team directly so we can gather additional details and review your claim further. We look forward to helping resolve this for you.
Please call 1-800-560-8383.
Best,
The ShelterLogic Team.
RC
Rick C.
Defective or substandard material??
My Shelter Logic is a little over 1.5 years now and one panel started to disintegrate literally. You could see the different panels that make up the shelter and one was absolutely different from the rest, it was a coarser weave, different colour and when it started to tear it was like paper.
The fine folks at ShelterLogic kindly told me the warranty was expired but they could sell me another cover. So they can use defective materials and hope they can get a year out of it and get away with it.
I am terribly disappointed with the product and the company. No more for me.
Reply from ShelterLogicFeb 6, 2026
Hi Rick,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies, which might better suit your needs. If you have any questions or wish to place an order, please call us on 1-800-932-9344.
Thank you for your feedback!
DF
Dawn F.
Absolutely WONDERFUL shelters
Almost 3 years ago I purchased the 12x12 corral shelter. I was not able to get the side/back enclosure with it, as they were back ordered at the time. I was very skeptical if it would hold up on the Eastern Plains of Colorado. We get high winds consistently, heavy snow loads, large hail, etc., and absolutely NO wind protection. Followed the easy instructions, everything is made a good quality material. Three years later it's still standing and hasn't faded a bit. I have one small area that is thinning, but beyond that We couldn't have asked for a better shelter. We lease property, so building a permanent shelter is not feasible. We have now purchased 4 of these shelters and recommend them to EVERYONE looking for a temp, but solid shelter. As I mentioned, the side/back enclosures were back ordered when we first purchased, but we used heavy duty tarps, and haven't had a single issue! These are the BEST shelters! I can easily order parts, or a new cover if need be! If you follow the instructions, and ensure they are anchored properly, you will NOT be disappointed! I purchased mine through Amazon, and Tractor Supply. Will be purchasing more in the future.
Reply from ShelterLogicJan 20, 2026
Hi Dawn,
Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate your trust in our shelters, especially given the challenging weather conditions on the Eastern Plains of Colorado.
It’s great to hear that your 12 x 12 corral shelter has held up so well over the years and that the quality, durability, and ease of installation have met your expectations. We’re especially grateful for your recommendation and for highlighting the importance of proper anchoring and following the instructions.
We’re honored that you’ve chosen our shelters multiple times and across different retailers, and we’re thrilled to know you plan to purchase more in the future. If you ever need replacement parts, a new cover, or have any questions, we’re always here to help.
Thank you again for your support and for recommending our shelters to others!
Best,
The ShelterLogic Team!
NA
Nancy
We recently bought a garage shelter in…
We recently bought a garage shelter in September/2025. Had it up for not even 3 months and canopy all ripped in half. I contacted them and they would not replace the canopy! No hurricane happened here and they said due to weather conditions they would not cover warranty? Never again will I buy from them as paid over $540.00 and discourage others as well. Would put the pictures of the damage but doesn’t allow me this option. But I did send photos to the company as they say it has a 1 year warranty but they don’t stand behind it. Today is January 19/2026 and I called weeks ago as supposedly customer satisfaction is important to this company? Still no call back as I was told a supervisor would call me? If I could give no stars I would. Today is January 20/2026 finally got a email that they will replace cover and ends free of charge. Now this is customer satisfaction. Thank-you! Shelter Logic.
Reply from ShelterLogicDec 31, 2025
Hi Nancy,
We’re sorry to hear about this, as customer satisfaction is very important to us. Please submit a warranty claim so we can gather more information and provide the best possible solution. You can do so here:
https://www.shelterlogic.com/warranty-claims
or call 1-800-560-8383.
We look forward to assisting you.
AR
Andrew R.
Great indoor rated structure…
I purchased the 13’x20’x10’ structure September of 2024, it made it about three months past the warranty period before the “ripstop” tarp split the entire length right down the center of the roof leaving everything exposed to an unusually snowy Wisconsin winter. Now I have to wait two weeks for a $400 replacement cover while my belongings sit out in the elements. Mind you I live in the city so we’re fairly protected from the wind, plus it was protected to the south and west by my shed and a large, thick conifer. Unless you don’t intend to rely on this structure for more than a year or you’re belongings are ok being inundated for a few weeks while you wait for a replacement, I can’t recommend a different solution more.
Reply from ShelterLogicDec 31, 2025
Hi Andrew,
We’re sorry to hear about the issue with your cover. Please note that fabric life can be affected by the application, location, and the environmental elements the shelter is exposed to. Factors such as prolonged sun exposure, snow load, wind, and other weather conditions can impact the life expectancy of the cover. We do offer three different fabric grades: 6.5 oz standard PE, 14.5 oz Heavy-Duty PVC, and 21.5 oz Ultra-Duty PVC. The heavier-grade materials have longer warranties and life expectancies and may be better suited for more demanding environments. If you have any questions or wish to discuss this in more detail, please call us at 1-800-932-9344.
We look forward to assisting you!
EW
Eesha W.
Sofiane Boudissa
Sofiane Boudissa, Sales & Customer Service Representative, sent us a zipper part for free more than year after we bought our shelter.
Reply from ShelterLogicNov 10, 2025
Hi Eesha,
Thank you so much for your review! We’re thrilled to hear that Sofiane was able to go the extra mile and provide you with quick, professional, and effective service. Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Thank you for choosing ShelterLogic.
